Summary
Overview
Work History
Education
Skills
Certification
INTERESTS
References
Timeline
Generic

ROBIN NGAI

BRADBURY,Australia

Summary

Experienced Security Officer with background in Customer Service and Loss Prevention. Demonstrated expertise in report writing and meticulous attention to detail. Committed to enhancing Customer Service skills and attributes to excel in a customer-focused role. Seeking opportunities to strengthen and develop these abilities further.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Loss Prevention Officer

Southern Cross Protection
Sydney, NSW
10.2022 - 09.2024
  • Ensured safety and wellbeing of staff and customers by maintaining a security presence in store premises
  • Performed daily inspections of store premises to identify and mitigate potential security hazards.
  • Engaged with store management, centre security, and police to discourage shoplifting, thefts and anti-social behavior at the store
  • Performed ad hoc duties, including assisting store staff and ensuring sanitiser availability.
  • Utilised my knowledge to provide exceptional service to over 100 customers every day, resulting in a consistent positive feedback rate between 5-15%.
  • Utilised attention to detail and effective multi-tasking techniques to surpass company targets for report writing by 50%

Customer Service Courier

Uber Eats, Sherpa Delivery
Greater Sydney, NSW
03.2022 - 09.2022
  • Delivered goods to clients and customers in a courteous manner after picking up orders from restaurants, shops, and service providers
  • Successfully delivered packages to difficult-to-find apartments and businesses
  • Maintained customer satisfaction rate of over 90% consistently on all delivery routes

Event Staff (Volunteer)

Various Organisations
Greater Sydney, NSW
01.2013 - 04.2022
  • Provided exemplary event support as a voluntary Event Staff personnel for organizations like Sydney Royal Easter Show, Sydney Eisteddfod and more.
  • Helped visitors and attendees with festival information
  • Honored for exceptional performance at the 2013 Sydney Festival, receiving an Award of Excellence
  • Reunited 2 or more lost individuals with their relatives/caregivers while volunteering at the Sydney Royal Easter Show

Customer Service Attendant

Scentre Group
Liverpool, NSW
11.2021 - 12.2021
  • Delivered high-quality Concierge Services while effectively promoting Westfield Gift Cards to a wide range of customers from different cultural backgrounds and varied needs
  • Assisted disabled or less mobile customers by offering Mobility Scooter Services and meticulously recording their name and ID details in an organized logbook
  • Processed online orders and prepared parcels for delivery at Westfield Direct.
  • Enhanced the productivity of Westfield Direct team by 50% via efficient handling of delivery parcels

Casual Retail Sales Representative

MYER
Sydney, NSW
10.2018 - 03.2021
  • Utilized product knowledge and stayed up-to-date with current trends to assist an average of 20 customers per shift with inquiries and purchases
  • Operated POS systems for sales transactions and till reconciliation
  • Contributed to the efficient handling of item selection and packaging in collaboration with the Online Fulfillment Team across multiple shifts
  • Performed ad-hoc duties involving visual merchandising and presentation, such as cleaning counters and removing rubbish
  • Exceeded company's assigned KPIs and Sales Targets by 25% during all work shifts

Education

Certificate II - Security Operations, First Aid Certificate

Secta Training Academy
Granville, NSW
10.2022

Certificate III - Tourism

TAFE NSW
Ultimo, NSW
11.2019

Skills

  • Attention to Detail
  • Customer Service
  • Clear Communication Skills
  • Mathematical Proficiency
  • Emotional Awareness
  • Time Management
  • Stress Management
  • Computer Skills
  • Active Listening
  • Incident Reporting
  • Asset Protection
  • General security

Certification

  • NSW Security Licence – 1AE 2BC
  • First Aid Licence – NSW
  • Responsible Service of Alcohol – RSA
  • Responsible Conduct of Gambling – RCG
  • Full Driver’s Licence - C

INTERESTS

  • Travel
  • Gourmet Food
  • Art and Craft

References

References available upon request.

Timeline

Loss Prevention Officer

Southern Cross Protection
10.2022 - 09.2024

Customer Service Courier

Uber Eats, Sherpa Delivery
03.2022 - 09.2022

Customer Service Attendant

Scentre Group
11.2021 - 12.2021

Casual Retail Sales Representative

MYER
10.2018 - 03.2021

Event Staff (Volunteer)

Various Organisations
01.2013 - 04.2022

Certificate II - Security Operations, First Aid Certificate

Secta Training Academy

Certificate III - Tourism

TAFE NSW

Similar Profiles

CREATE PROFILE
ROBIN NGAI