Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Reid

The Entrance ,NSW

Summary

Dynamic manager with a proven track record at Amazing Clean Blinds, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, resulting in reduced costs and increased employee morale. Skilled in conflict resolution and risk management, fostering a collaborative environment that drives performance and customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Manager

Amazing Clean Blinds
09.2013 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Airline Supervisor

Menzies Aviation
01.2000 - 12.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Senior Travel Agent

Ramsgate Travel
11.1990 - 11.1999
  • Utilized advanced reservation systems to efficiently manage bookings and monitor available inventory for optimal results.
  • Conducted thorough research on destinations, securing the best possible travel experiences for clients.
  • Developed comprehensive travel packages, incorporating flights, accommodations, tours, and transportation options.
  • Cultivated strong relationships with vendors to secure preferential rates on accommodations and services for clients.
  • Streamlined booking processes for increased efficiency and reduced errors in reservations.
  • Assisted clients with unforeseen issues during trips, ensuring prompt resolutions and minimal disruptions to their plans.
  • Provided expert guidance on visa requirements and passport applications to ensure seamless international travel arrangements for clients.
  • Attended industry conferences and networking events to establish valuable partnerships within the travel sector.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Updated and maintained customer databases to increase customer retention.
  • Helped customers with passport and visa applications.

Education

High School Diploma -

St Scholastics Ladies Colledge

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Operations management
  • Recruiting and interviewing
  • Risk management
  • Adaptability and flexibility
  • Problem-solving
  • Multitasking Abilities
  • Hiring and training
  • Customer relationship management
  • Negotiation and conflict resolution

Timeline

Manager

Amazing Clean Blinds
09.2013 - 05.2025

Airline Supervisor

Menzies Aviation
01.2000 - 12.2013

Senior Travel Agent

Ramsgate Travel
11.1990 - 11.1999

High School Diploma -

St Scholastics Ladies Colledge

Similar Profiles

CREATE PROFILE
Robin Reid