Robin Staehr
Melbourne,VIC
Summary
Highly skilled in customer service with valuable experience as a waiter. Experienced in making specialty coffee and coffee brewing. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter and Barista
Restaurant Melina - Kristin Matthes and Johannes Quade
Dresden, Saxony
08.2024 - 03.2025
- Checked on guests during meals to ensure satisfaction with each course.
- Developed an efficient system for quickly and accurately preparing drinks and food items for customers
- Successfully managed a division of Labor and created a positive working environment
- Skilled in making specialty coffee and beverages
- Bartender experience
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Greeted customers, provided menus and answered questions about menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Barista-course within the restaurant
Vinery Service-Assistant
Hoflößnitz
Radebeul, Saxony
12.2022 - 03.2025
- Greeted guests with friendliness and professionalism.
- Filled and served various beverages for customers.
- Wine pairing while the menu
- Setting the tables including rehearsing the menu
Waiter in Restaurant
Sommers Wirtshaus - Jürgen Sommer
Dresden, Saxony
08.2023 - 02.2024
- Prepared specialty Ice-cream
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Greeted guests and answered questions about menu items.
- Brought food and beverages to tables in a timely manner.
- Took orders from patrons accurately and efficiently.
Education
High School Diploma -
Julius-Ambrosius-Huelsse-Gymnasium
Dresden, Germany06-2024
Skills
- Customer Service - expert
- Specialty coffee - Barista experience
- Team collaboration and teamwork
- attentive and customer-oriented
- Payment processing
- Food allergy awareness
- Beverage knowledge
- Serving techniques
- Wine pairing
- Recommend menu items
- Beverage service
- Food safety awareness
- Adaptable and flexible
Languages
German
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Restaurant Waiter and Barista
Restaurant Melina - Kristin Matthes and Johannes Quade
08.2024 - 03.2025
Waiter in Restaurant
Sommers Wirtshaus - Jürgen Sommer
08.2023 - 02.2024
Vinery Service-Assistant
Hoflößnitz
12.2022 - 03.2025
High School Diploma -
Julius-Ambrosius-Huelsse-Gymnasium