Robin Toms
Townsville,Australia
Summary
Results-driven senior administrator with over 15 years of experience delivering strategic outcomes in program management, policy development, and stakeholder engagement. Proven ability to lead change, streamline processes, and achieve organizational goals in complex public sector environments. Adept at building capability, fostering continuous improvement, and driving digital transformation to meet agency priorities
Overview
19
19
years of professional experience
Work History
Resource and Reporting Manager
Australian Taxation Office
Townsville, QLD
05.2023 - Current
- Developed and implemented the Townsville Cyclone Preparedness Plan, enhancing site resilience and safety.
- Created a national recruitment tool, ensuring consistent candidate assessments and reducing hiring times by 15%.
- Designed the Workplace Services Capability Model, streamlining processes and fostering a continuous improvement culture.
- Analyzed workforce data to optimize resource allocation for 115+ staff across multiple sites.
- Collated and reviewed weekly regional reports, preparing strategic communications for Senior Executives.
- Engaged with stakeholders to advance business and corporate initiatives, improving cross-agency collaboration.
Team Leader Administration, Construction, Maintenance, and Operations
Townsville City Council
Townsville, QLD
01.2022 - 05.2023
- Streamlined leave approval processes, reducing executive workload by 20%.
- Restructured Parks and Open Space sections, improving request response times by 25%.
- Developed a digital tool to capture internal costings, enhancing budget transparency.
- Restored positive relationships with key stakeholders, improving collaboration and project outcomes.
- Designed a record management file structure, standardizing processes across the department.
- Analyzed data to inform decision-making, driving operational efficiencies.
Policy Officer, Governance and Reform – Service Delivery Transformation
Department of Defence
01.2020 - 01.2022
- Designed and implemented a record management intranet aligned with new Policy Principles, improving compliance.
- Developed resources to embed compliant record management practices, increasing capability across teams.
- Created a record management website architecture, supporting enterprise-wide policy adoption.
Acting Assistant Director / Project Lead, Integrated Service Delivery (EL1)
Department of Defence
11.2019 - 12.2020
- Led a multidisciplinary team to deliver a digital tool supporting APS movement during the pandemic, aligning with government initiatives.
- Tested and implemented a digital platform for service requests, enhancing user experience and functionality.
- Applied project management skills to achieve consistent outcomes across all project phases.
Acting Assistant Director / Project Lead, Service Delivery Directorate (EL1)
Department of Defence
04.2019 - 10.2019
- Developed scripts and processes for estate management service delivery, saving 13,750+ hours annually.
- Managed stakeholder engagement and solution implementation, improving workflow efficiencies.
- Fostered a solutions-oriented culture, resolving key operational pain points.
Acting Assistant Director / Operations Manager, Defence Publishing, Library & Information Services (EL1/APS 6)
Department of Defence
03.2016 - 04.2019
- Reduced lead times by 20% through a digital publishing solution, enhancing service delivery.
- Restructured digital publishing teams, improving resource sharing and access to expertise.
- Developed a web form governance framework, reducing proofing cycles from 10+ to 3.
- Coached teams to ensure digital publications complied with WCAG 2.0 accessibility standards.
Policy Officer (Acting EL1), Directorate of Military Medicine
Department of Defence
03.2014 - 03.2016
- Established the Health Policy Charter, standardizing policy creation and reducing clearance times by 33%.
- Conducted policy gap analysis, engaging stakeholders to align with Joint Health Command objectives.
- Streamlined processes to minimize version control issues, enhancing policy efficiency.
Operations Manager, Strategic Clinical Assurance, Joint Health Command
Department of Defence
04.2012 - 03.2014
- Implemented a digital medical document submission system, improving efficiency and accountability.
- Developed a medical case triage process, reducing processing times by 6 months and urgent cases to 3–5 days.
- Managed stakeholder and external agency enquiries, eliminating complex spreadsheets for case management.
Secretary, Medical Employment Classification Review Board
Royal Australian Navy
01.2007 - 01.2012
- Transitioned to a digital correspondence system, improving accuracy and workflow efficiency.
- Analyzed data and produced reports to inform Review Board decisions on medical fitness cases.
- Liaised with stakeholders to manage appeals and provide informed responses.
Education
Graduate Certificate in Business (Public Sector Management Program) - Business
Queensland University of Technology
Brisbane, QLD07-2019
Skills
- Project management
- Digital tool development
- Process improvement
- Policy development and implementation
- Stakeholder engagement
- Problem resolution
- Team leadership
- Resource allocation
- Data analysis
- Supervision and leadership
- Workforce analytics
- Resource optimization
- Process optimization
- Workforce management
- Case management skills
Timeline
Resource and Reporting Manager
Australian Taxation Office
05.2023 - Current
Team Leader Administration, Construction, Maintenance, and Operations
Townsville City Council
01.2022 - 05.2023
Policy Officer, Governance and Reform – Service Delivery Transformation
Department of Defence
01.2020 - 01.2022
Acting Assistant Director / Project Lead, Integrated Service Delivery (EL1)
Department of Defence
11.2019 - 12.2020
Acting Assistant Director / Project Lead, Service Delivery Directorate (EL1)
Department of Defence
04.2019 - 10.2019
Acting Assistant Director / Operations Manager, Defence Publishing, Library & Information Services (EL1/APS 6)
Department of Defence
03.2016 - 04.2019
Policy Officer (Acting EL1), Directorate of Military Medicine
Department of Defence
03.2014 - 03.2016
Operations Manager, Strategic Clinical Assurance, Joint Health Command
Department of Defence
04.2012 - 03.2014
Secretary, Medical Employment Classification Review Board
Royal Australian Navy
01.2007 - 01.2012
Graduate Certificate in Business (Public Sector Management Program) - Business
Queensland University of Technology
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