Robina Moore
Concord,NSW
Summary
Dynamic and adaptable professional with a proven track record at Temora Town Hall Theatre, enhancing patron satisfaction through exceptional customer service and efficient seating assistance. Skilled in cleanliness and hygiene, with a strong ability to improve facility operations by 30%. Expert in guest relations and problem-solving, demonstrating a commitment to continuous improvement and team collaboration.
Overview
38
38
years of professional experience
Work History
Usher Volunteer
Temora Town Hall Theatre
12.2022 - Current
- Maintained a welcoming environment for patrons by greeting them upon arrival and offering assistance as needed.
- Facilitated smooth entry and exit procedures for guests by scanning tickets efficiently and directing them to appropriate seating sections.
- Participated in volunteer training sessions to stay updated on venue policies, safety protocols, and customer service best practices.
- Improved overall event operations by effectively communicating with colleagues regarding guest inquiries or concerns.
- Enhanced patron experience by providing courteous and efficient seating assistance during live performances.
- Contributed to a safe environment by keeping aisles clear, monitoring audience behavior, and reporting any issues to supervisors.
- Promoted an inclusive atmosphere for all patrons by being attentive to diversity considerations within the audience demographic.
- Ensured optimal audience satisfaction by promptly addressing any seating discrepancies or complaints professionally.
- Strengthened volunteer program by contributing feedback during debrief sessions, suggesting areas for improvement while praising successes.
- Supported venue cleanliness by performing pre-and post-event inspections of seating areas and removing debris as needed.
- Upheld strict confidentiality standards when handling sensitive information about events or attendees.
- Provided exceptional customer service by answering questions, offering directions, and resolving concerns in a timely manner.
- Collaborated with fellow volunteers to maintain an organized and professional atmosphere at all times.
- Streamlined ticket distribution process by organizing will-call materials ahead of time for easy pick-up during event hours.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained clean and organized venue to create pleasant experience for guests.
- Monitored events to identify potential problems and minimize disruptions.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Certified Nursing Assistant In Training
Whiddon Group
11.2009 - Current
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Documented patient information and care activities in electronic health record.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for residents.
- Managed time efficiently while prioritizing tasks according to urgency and importance for optimal patient outcomes.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
Radio Presenter Producer Secretary
Tem-fm 102.5
03.2010 - 07.2024
- Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for live broadcasts.
- Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
- Emphasized listener interaction through call-ins, contests, and social media engagement, fostering a loyal community around the radio show.
- Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.
- Created customized playlists that resonated with target demographics, contributing to higher listener retention rates.
- Improved team communication and collaboration through regular meetings, feedback sessions, and providing constructive criticism when needed.
- Conducted thorough pre-interview research to ensure engaging, informed conversations with guests on a wide range of topics.
- Maintained exceptional knowledge of current events and pop culture trends to provide relevant commentary during radio shows.
- Assisted in various production tasks such as recording commercials or promos when needed by other departments within the station.
- Provided valuable input during programming meetings, contributing to the station''s continuous improvement and long-term success.
- Led training sessions for new presenters at the station, sharing best practices in broadcasting techniques and on-air presentation skills.
- Worked closely with sales teams to develop effective advertising campaigns that aligned with client goals while preserving the integrity of the radio show''s format.
- Collaborated with colleagues to create innovative programming ideas, resulting in positive feedback from listeners and advertisers.
Recreational Activities Officer
Seabeach Garden Lodge
07.2005 - 09.2009
- Increased accessibility of recreational offerings by developing inclusive programs catering to individuals with varying abilities or special needs.
- Boosted customer satisfaction by consistently providing exceptional service and addressing individual needs in a timely manner.
- Maintained a safe and welcoming environment by regularly monitoring facility cleanliness and promptly addressing any potential hazards.
- Developed comprehensive activity schedules, ensuring a wide range of options for participants, ultimately increasing program attendance.
- Enhanced participant engagement by developing innovative recreational activities tailored to diverse age groups and interests.
- Achieved high levels of participant retention through consistent delivery of engaging activities coupled with excellent customer service skills.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Arranged outings as part of recreational program.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Recreational Activities Officer
Amity Nursing Home
03.2005 - 07.2005
- Increased accessibility of recreational offerings by developing inclusive programs catering to individuals with varying abilities or special needs.
- Boosted customer satisfaction by consistently providing exceptional service and addressing individual needs in a timely manner.
- Maintained a safe and welcoming environment by regularly monitoring facility cleanliness and promptly addressing any potential hazards.
- Developed comprehensive activity schedules, ensuring a wide range of options for participants, ultimately increasing program attendance.
- Utilized data-driven decision-making processes to identify trends helping drive continual improvement in offered programs.
- Streamlined activity coordination efforts, resulting in improved event planning and seamless execution of various programs.
- Established strong relationships with local community organizations, fostering partnerships that expanded available resources for recreational events.
Deli Assistant
Woolworths
04.2004 - 01.2005
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
Personal Care Assistant
Lochaven Hostel Uniting Care
03.2001 - 03.2004
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Personal Care Assistant/ RAO
Minnamurra Hostel
06.1998 - 01.2000
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Certified Nursing Assistant In Training
Ashfield Presbyterian Homes
12.1986 - 06.1998
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Managed time efficiently while prioritizing tasks according to urgency and importance for optimal patient outcomes.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
Education
Certificate III - Singing Songwriting
Singing Songwriting Couse
Online 10.2023
Certificate III - Certificate 3
Uniting Care
Norton St Leighardt 11.2003
Skills
- Cleanliness and hygiene
- Emergency Procedures
- Cultural Sensitivity
- Assertiveness
- Disability Awareness
- Seating arrangements
- Queue management
- Cleaning and sanitizing
- Guest service
- Safety awareness
- Verbal Communication
- Customer Relations
- Hospitality service expertise
- Guest Relations
- Professional Appearance
- Quality Assurance
- Incident Management
- Environmental management
- Emergency Response
- Performance Improvement
- Health codes compliance
- Seating assistance
- Facility Maintenance
- Security awareness
- Ticket taking
- Ticket verification
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Safety Procedures
- Crowd Management
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Facility Cleaning
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Food Service Assistance
- Merchandise Restocking
- Equipment Inspection
- Problem-solving aptitude
- Visitor Check-in
- Inventory Oversight
- Special Needs Assistance
- Guest Seating
- Restroom Inspection
- Ticket Selling
- Patron Support
- Product Recommendations
- Patron Relations
- Ticket Collection
- Entertainment Events
Crochet latch hook rug, singing, dancing, playing ukulele, guitar
Crocheting rugs, latch hook rugs
singing in and dancing in musicals & shows since 1981
Johnny young talent school 1980 in voice training & dance
Dorothy school of Dancing 1975 to 1999 performing ballet, tap, jazz ballet, Scottish, Irish, funk, modern ballet & various dance classes teaching, performing & exams to become a better dancer & teacher
Ashfield musical society from 1994 to 1999 singing, dancing & acting
Strathfield musical society various shows & musicals
CMM & Neway music 2003 to present
Campbelltown theatre group Hair 2006
Christian vocal group 2009 to 2020
Ballroom dance group from 2009 to 2023
Motion arts 2012 to 2024
Ukelele music group 2023
Temora town band/ Young conservatory 2022 to present
Timeline
Usher Volunteer
Temora Town Hall Theatre
12.2022 - Current
Radio Presenter Producer Secretary
Tem-fm 102.5
03.2010 - 07.2024
Certified Nursing Assistant In Training
Whiddon Group
11.2009 - Current
Recreational Activities Officer
Seabeach Garden Lodge
07.2005 - 09.2009
Recreational Activities Officer
Amity Nursing Home
03.2005 - 07.2005
Deli Assistant
Woolworths
04.2004 - 01.2005
Personal Care Assistant
Lochaven Hostel Uniting Care
03.2001 - 03.2004
Personal Care Assistant/ RAO
Minnamurra Hostel
06.1998 - 01.2000
Certified Nursing Assistant In Training
Ashfield Presbyterian Homes
12.1986 - 06.1998
Certificate III - Singing Songwriting
Singing Songwriting Couse
Certificate III - Certificate 3
Uniting Care
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