Robin Sebastian Chettanl

Work History

HSBC Electronic Data Processing

10.2017 - 11.2022

Managed internal operational standards and productivity targets.
Coordinated meetings for department both in office and remotely via various online meeting applications.
Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Supported Finance System Operations team by handling all administrative tasks.
Negotiated with distributors to find quality products and best prices.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Encouraged and promoted ideas aligned to business needs and benefits.
Motivated and trained employees to maximize team productivity.
Assisted with documenting key processes and procedures and security protocols.
Evaluated current operational practices and suggested improvement strategies.
Provided answers to customer questions via phone and email, typically within 6 hours.
Collected customer feedback and made business adjustments to improve retention and satisfaction

HSBC Electronic Data Processing

02.2014 - 10.2017

Established team priorities, maintained schedules and monitored performance.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Defined clear targets and objectives and communicated to other team members.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Monitored security to protect employees, customers and property.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Created employee schedules to align coverage with forecasted demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervised day-to-day operations to meet performance, quality and service expectations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Launched quality assurance practices for each phase of development
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

HSBC Electronic Data Processing

08.2011 - 02.2014

Performed statistical analyses to gather data for operational and forecast team needs.
Introduced new methods, practices, and systems to reduce turnaround time.
Developed operational processes to help organization adapt to market change.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assigned delegates to manage high volume of e-mails and call transfers.
Tended to urgent correspondence to facilitate communication or resolution.
Leveraged meeting minutes to measure progress and accountability.
Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
Improved employee satisfaction rating by realigning and enforcing policies.