Robin Toor
Werribee,VIC
Summary
Results-driven professional with a strong background in staff management and customer service within the travel industry. Known for strategic planning skills and attention to detail, successfully delivering customized travel solutions that exceed client expectations.
Overview
9
9
years of professional experience
Work History
Supervisor
Scope
Melbourne, VIC
12.2020 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Conducted regular performance assessments, providing feedback for continuous development.
Travel Agent
Flight Centre
Melbourne, VIC
08.2017 - 12.2020
- Developed customized travel itineraries based on client preferences and budget constraints.
- Utilized booking systems to manage reservations for flights, hotels, and car rentals efficiently.
- Researched destinations and provided clients with detailed travel information and recommendations.
- Coordinated travel logistics, ensuring seamless transitions between various modes of transportation.
Education
Bachelor of Science - Health Administration
Tafe
Melbourne, VIC09-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Analytical thinking
- Project management
- Policy enforcement
Timeline
Supervisor
Scope
12.2020 - Current
Travel Agent
Flight Centre
08.2017 - 12.2020
Bachelor of Science - Health Administration
Tafe