Robson Santos

Responsible for analyzing and responding to open incidents (bug and fix backlog).
Control and management of corrections in legacy systems (via GMUD) for the demands of the supply chain area.
Support to business areas in the integration of systemic environments and the application of new functionalities and improvements.

Responsible for Analysis and Resolution of Customer Tickets, including bugs and improvement requests.
Backlog management with a focus on compliance with SLA (Service Level Agreement).
Use of support tools, such as SQL to execute commands in relational databases and the Office package to create informative dashboards.
Guarantee of usability and customer satisfaction with the system.

Responsible for analyzing and providing solutions for problems reported by the customer (bugs and corrections) to tickets opened in the system, using support tools such as SQL to execute commands in relational databases.
Control and manage the backlog, with the help of the BMC Remedy control tool, ensuring compliance with service level agreements (SLA).
Maintain updated management dashboards to ensure the sustainability of system information.

Responsible for maintaining and updating the technology park used in the office, including workstations, cell phones, among other equipment. Control of licenses in use (compliance) and management of technological assets, with the identification and updating of assets in use. Answering and resolving support tickets for users at levels 1 and 2.

Responsible for daily backup and updating of the System database (ERP LINX SOFTWARE), ensuring the usability and performance of the environment, answering calls (configuration and maintenance of microcomputers) and user support.