Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager
Rob Van Dalen

Rob Van Dalen

Chatswood,NSW

Summary

Accomplished Chief Operating Officer and General Manager with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Chief Operating Officer

TrailMinders
Sydney, NSW
09.2021 - Current
  • Developed quarterly business plans to evaluate cost projections.
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Developed and implemented recommendations for service improvement.
  • Oversaw business-wide changes to modernize procedures and organization.

Licensed Mortgage Broker

My Broker Guy
Chatswood, NSW
08.2021 - Current
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Assessed clients' financial data to determine loan suitability.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Established strong relationships with borrowers, which helped to forge new business opportunities.

General Manager

Optimo Financial Pty Ltd
Crows Nest, NSW
01.2013 - 08.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations and contract details.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Web Developer

Self Employed Web
Sydney, NSW
07.2001 - 08.2021
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.
  • Validated third-party code to comply with internal standards and technical requirements.
  • Engaged with clients to plan and optimize site issues and queries.
  • Generated web hosting presence to accommodate specified needs and maintain files on account.
  • Developed technical solutions required to accommodate specific user-facing assets
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
  • Adhered to SEO best practices while designing sites.
  • Coded websites using HTML, CSS, JavaScript and jQuery languages.

Financial Planner

Financial Advice Services Pty Ltd
Crows Nest, NSW
09.2015 - 03.2020
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Coached and advised clients in business plans and processes to achieve profit objectives.
  • Drafted comprehensive financial plan to offer recommendations and supporting data.
  • Established and deepened existing client relationships through complex financial planning.
  • Developed recommendations specific to client's financial situation on variety of topics.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.

General Manager

Star Financial Services Pty Ltd
Mona Vale, NSW
02.2006 - 12.2012
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Assistant Technical Manager

De Bron
Dalfsen, The Netherlands
08.1990 - 01.1992
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Improved systems with addition of new features and infrastructure.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Recommended technology upgrades to improve client security.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Enhanced interfaces to promote better functionality for users.
  • Enhanced and reconstructed computer systems to increase efficiency.

Aircraft Mechanic

Fokker Aircraft BV
Dordrecht, The Netherlands
06.1986 - 07.1990
  • Recorded actions in aircraft logbooks.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Education

Certificate IV in Finance And Mortgage Broking - Mortgage Broking

AAMC Training Group
04.2021

Diploma of Financial Planning - Financial Planning And Services

Kaplan Professional
Sydney
06.2015

Bachelor of Engineering - Aeronautical Engineering

Fokker Aircraft
Dordrecht, The Netherlands
05.1986

Skills

  • Industry Expertise
  • Operations Administration
  • Executive Leadership
  • Strategic Planning
  • Planning and Execution
  • Leadership and People Development
  • Change and Growth Management
  • Management Team Leadership
  • Advertising Initiatives
  • Google AdWords
  • Innovative and Visionary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Chief Operating Officer

TrailMinders
09.2021 - Current

Licensed Mortgage Broker

My Broker Guy
08.2021 - Current

Financial Planner

Financial Advice Services Pty Ltd
09.2015 - 03.2020

General Manager

Optimo Financial Pty Ltd
01.2013 - 08.2021

General Manager

Star Financial Services Pty Ltd
02.2006 - 12.2012

Web Developer

Self Employed Web
07.2001 - 08.2021

Assistant Technical Manager

De Bron
08.1990 - 01.1992

Aircraft Mechanic

Fokker Aircraft BV
06.1986 - 07.1990

Certificate IV in Finance And Mortgage Broking - Mortgage Broking

AAMC Training Group

Diploma of Financial Planning - Financial Planning And Services

Kaplan Professional

Bachelor of Engineering - Aeronautical Engineering

Fokker Aircraft

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Rob Van Dalen