ROBY ANN Espedido
Beaconsfield,VIC
Summary
Hardworking and reliable professional with over 10 years of experience across hospitality, production, and customer service. Known for a strong work ethic, excellent time management, and a positive, can-do attitude. Passionate about maintaining high standards of workplace safety, efficiency, and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Production Worker
Zart ART
01.2022 - 04.2023
- Maintained production targets by working efficiently in a fast-paced environment
- Ensured quality control and packaging standards were met
- Operated pallet jacks and adhered to safety protocols
- Troubleshot production issues to avoid delays
Kitchen Manager
Jing Jing Thai
10.2017 - 03.2021
- Led kitchen operations including staff management, food prep, and hygiene compliance
- Maintained inventory and vendor relationships
- Created menus and oversaw food safety standards
- Delivered staff training and managed rosters to optimize coverage
Fronthouse Waitress/ Kitchen Hand
Dava Thai Restaurant
05.2016 - 07.2016
- Delivered friendly table service and supported kitchen operations
- Maintained hygiene and food safety standards
- Assisted with order processing and customer queries
- Handled dine-in and takeaway orders using POS systems
- Prepared appetizers, beverages, and side dishes during peak hours
- Maintained clean dining areas and restocked utensils and condiments
- Collaborated closely with chefs and team members to ensure smooth service flow
Sales Assistant/Kitchen Hand
Narre Warren Chicken Bar
02.2016 - 07.2016
- Providing an enjoyable buyers experience
- High levels of customer service at all times
- Receiving and completing payment for goods
- Completing payment via cash, electronic debit, cheques or credit
- Deal with customer enquiries and complaints
- Issuing of receipt of goods
- Providing store credits, refunds or item exchange
- Money handling
- Register reconciliation, cash totals start and end of each shift
- Assuring register fund amounts are adequate for providing sufficient change per shift
- Maintain clean, safe and functional work station
Sales Assistant/ Cashier
Dominos
10.2015 - 12.2015
- Providing an enjoyable buyers experience
- High levels of customer service at all times
- Receiving and completing payment for goods
- Completing payment via cash, electronic debit, cheques or credit
- Deal with customer enquiries and complaints
- Issuing of receipt of goods
- Providing store credits, refunds or item exchange
- Money handling
- Register reconciliation, cash totals start and end of each shift
- Assuring register fund amounts are adequate for providing sufficient change per shift
- Maintain clean, safe and functional work station
Kitchen Hand
Go Fish Mornington
09.2014 - 03.2015
- Cooked and packaged food orders to meet quality standards
- Maintained cleanliness and orderliness of kitchen stations
- Operated fryers and grills to prepare seafood items quickly and safely
- Ensured proper storage and rotation of ingredients to reduce waste
- Followed food safety protocols and assisted with closing procedures
Customer Service/Waitress
Thai Makong
02.2012 - 03.2012
- Assuring a clean and safe cafe workplace
- Abiding and communicating all OH&S procedures and standards
- Reporting all stock levels when requiring topping up
- Cleaning and clearing of tables
- Food preparation and serving
- Waitress duties, table to table service.
Sales Assistant/Cashier
Chicken NowMount
10.2011 - 11.2011
- Managed register operations and provided customer assistance
- Ensured compliance with OH&S and store policies
- Processed customer transactions including EFTPOS and cash handling
- Maintained cleanliness of front-of-house areas and replenished stock
- Supported kitchen staff with basic food preparation and packaging
- Delivered prompt service during peak periods with attention to accuracy and efficiency
Kitchen Hand/ Customer Service
Verdes RestaurantMount Eliza
09.2011 - 10.2011
- Wash and clean of dishes
- Storing of washed dishes and utensils once cleaned to satisfactory standards
- Assure work station and kitchen is efficient and accessible
- Providing an enjoyable buyers experience
- High levels of customer service at all times
- Receiving and completing payment for goods
- Completing payment via cash, electronic debit, cheques or credit
- Deal with customer enquiries and complaints
- Issuing of receipt of goods
- Providing store credits, refunds or item exchange
- Money handling
- Register reconciliation, cash totals start and end of each shift
- Assuring register fund amounts are adequate for providing sufficient change per shift
- Maintain clean, safe and functional work station
Education
Responsible Service of Alcohol Program -
NIET (Nepean Industry Edge Training) Frankston
2015
High School Diploma -
Mount Eliza Secondary College
Mount Eliza, VIC2014
Cert III Aged Care -
NIET (Nepean Industry Edge Training) Frankston
2013
Cert II Education for Adults - undefined
OzChild Training and EmploymentFrankston
2012
Mornington, Vic
NIET (Nepean Industry Edge Training) Frankston, Vic Food Handling - undefined
2015
First Aide-CPR - undefined
OzChild Training
2013
Cert I Vocational Preparation -
Ozchild
2013
Skills
- Customer Service & Sales
- Food Safety & Kitchen Operations
- Inventory & Supply Management
- POS System & Cash Handling
- Staff Training & Leadership
- Time Management & Multitasking
- Workplace Safety Compliance
- Adaptability & Team Collaboration
Timeline
Production Worker
Zart ART
01.2022 - 04.2023
Kitchen Manager
Jing Jing Thai
10.2017 - 03.2021
Fronthouse Waitress/ Kitchen Hand
Dava Thai Restaurant
05.2016 - 07.2016
Sales Assistant/Kitchen Hand
Narre Warren Chicken Bar
02.2016 - 07.2016
Sales Assistant/ Cashier
Dominos
10.2015 - 12.2015
Kitchen Hand
Go Fish Mornington
09.2014 - 03.2015
Customer Service/Waitress
Thai Makong
02.2012 - 03.2012
Sales Assistant/Cashier
Chicken NowMount
10.2011 - 11.2011
Kitchen Hand/ Customer Service
Verdes RestaurantMount Eliza
09.2011 - 10.2011
High School Diploma -
Mount Eliza Secondary College
Cert III Aged Care -
NIET (Nepean Industry Edge Training) Frankston
Cert II Education for Adults - undefined
OzChild Training and EmploymentFrankston
NIET (Nepean Industry Edge Training) Frankston, Vic Food Handling - undefined
First Aide-CPR - undefined
OzChild Training
Cert I Vocational Preparation -
Ozchild
Responsible Service of Alcohol Program -
NIET (Nepean Industry Edge Training) Frankston
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