Robyn-Anne Rose
Lismore
Summary
Skilled in workers' compensation and case management, I excel in creating safe, inclusive work environments, as demonstrated at Lismore City Council. My approach fosters collaboration and empathy, significantly enhancing employee wellbeing and safety. Leveraging strong communication and analytical skills, I've effectively managed complex cases, contributing to a positive organisational culture for 662 employees.
Overview
29
29
years of professional experience
Work History
Health and Wellbeing Specialist
Lismore City Council
06.2022 - Current
- Case Management: Coordinate and oversee return-to-work cases, specialising in complex cases, ensuring adherence to injury management plans and legal requirements.
- Return-to-Work Planning: Collaborate with healthcare providers and stakeholders to develop tailored return-to-work plans meeting medical needs and organisational goals. Conduct risk assessments to identify and mitigate workplace hazards, ensuring safe employee returns.
- Workers' Compensation Administration: Manage workers' compensation claims process, ensuring compliance with regulations and timely paperwork processing.
- Communication and Liaison: Serve as primary contact for employees, management, and external parties regarding return-to-work statuses and accommodations.
- Educational Support: Educate employees and managers/ supervisors on workers' compensation procedures, return-to-work expectations, and available resources.
- Data Management and Analysis: Maintain detailed records, analyze trends, and prepare reports to optimize program effectiveness.
- Stakeholder Collaboration: Work closely with HR, legal advisors, medical professionals, and rehabilitation specialists to support seamless return-to-work processes. Collaborate with Work Health & Safety team to ensure integration of return-to-work processes with safety regulations.
- Continuous Improvement: Evaluate and enhance return-to-work programs based on feedback, industry best practices, and regulatory updates.
- Reporting and Compliance: Prepare and present detailed reports on workers' compensation performance and legislative compliance.
- Customer Service and Relationship Building: Provide high-quality fair and consistent service to stakeholders, managing expectations and ensuring clear communication throughout the return-to-work process.
- Wellbeing and Policy Development: Develop and initiate LCC's annual Working on Wellbeing (WoW) action plan. Regularly review the RTW and Non-Work-Related Injury/Illness procedures to ensure clarity and compliance with organisational and legal standards.
- Employee Health and Hygiene Monitoring: Arrange plans and processes including fitness to work, Hepatitis/ Influenza vaccinations, Employee Assistance Program, and drug & alcohol, audiometric ,and respiratory testing.
- Early Intervention: Play a critical role in managing early intervention to prevent claims, reduce the cost of claims and/or prevent Grievances.
Customer Experience Manager
Endeavour Drinks Group/ Dan Murphy's
11.2019 - 06.2022
- In charge of management, training and wellbeing of 21 employees.
- Return to Work Coordinator.
Manager
Just Jeans
07.2017 - 10.2019
- Effectively managed salaries, store rosters, and team member training to maximise productivity and achieve KPIs.
Telephone Crisis Supporter
Lifeline
02.2016 - 12.2016
- Volunteered time, commitment and phone counselling skills to help Lifeline achieve their vision of 'Australia free of suicide' by creating safety plans for individuals in crisis.
Vitamin Specialist/ Pharmacy Assistant
Chemist Warehouse Lismore
08.2012 - 09.2016
- Liaised effectively with all stakeholders including pharmacists, doctors, nutraceutical representatives and customers.
- Focused on KPI's and sales growth in the vitamin sector.
Vitamin Specialist/ Pharmacy Assistant
Discount Drug Store
01.2007 - 09.2012
Mental Health Registered Nurse
James Fletcher Hospital
11.1995 - 07.2000
- Patient Care and Documentation: Provided comprehensive care in a 30-bed unit, meticulously documenting treatment plans, medication administration, and discharge instructions to ensure accurate patient records and continuity of care.
- Therapeutic Program Development: Designed and implemented group therapies and programs to enhance patients' coping skills and overall wellbeing, demonstrating a proactive approach to rehabilitation and recovery.
- Communication and Crisis Management: Facilitated therapeutic communication, resolved conflicts, and intervened during crises to promote a supportive and safe environment for patients, emphasizing skills in conflict resolution and crisis intervention.
Education
Practitioner of Neuro-Linguistic Programming -
The Life Coaching College
Sydney, NSW03.2024
Accreditation in Mental Health First Aid -
Mental Health First Aid Australia
Melbourne, VIC11.2023
Advanced Coach Mastery - Level 2 -
The Life Coaching College
Sydney, NSW11.2023
ICAM Lead Investigator Training -
Pinnacle Safety And Training
Brisbane, QLD05.2024
Certificate IV in Work Health And Safety -
Harness Energy Services Pty Ltd
Brisbane, QLD03.2023
Drug And Alcohol Screening -
Onsite Diagnostics
Burleigh Heads, QLD12.2022
Advanced RTW Coordinator Training -
StateCover Mutual
Lismore, NSW10.2022
Construction White Card -
Ace Community Colleges
Murwillumbah, NSW09.2022
First Aid & Cardiopulmonary Resuscitation -
NCA Consulting
Alstonville, NSW09.2022
Certificate in Applied Suicide Intervention Skills -
Lifeline
Lismore, NSW06.2016
Diploma of Counselling -
Community Training Australia
Lismore, NSW08.2015
Diploma of Health Science (Nursing) -
University of Newcastle
Callaghan, NSW08.1995
Skills
- Workers' Compensation Knowledge: Understanding legal and procedural aspects to manage return-to-work processes effectively
- Case Management: Coordinating cases of injured or ill employees, ensuring compliance with injury management plans and legal requirements
- Work Health and Safety: Knowledge of occupational health and safety regulations to ensure safe work environments and prevent injuries
- Conflict Resolution: Handling conflicts related to return-to-work plans, balancing employee needs and organizational requirements
- Collaboration: Working effectively with HR, managers, and external stakeholders to facilitate smooth return-to-work transitions
- Documentation and Reporting: Accurate record-keeping, process documentation, and regulatory-compliant reporting skills
REFEREES
Kerry O'Shea M: 0427665247
Coordinator People Performance, People & Culture. Lismore City Council.
kerry.oshea@lismore.nsw.gov.au
John Gilroy M: 0488 405 827
Previous Manager People & Culture. Lismore City Council.
gilroyjp@me.com
Michelle McFadyen M: 0434 897 699
Consultant, Mentor, Trainer, Speaker
michelle@michellemcfadyen.com
Timeline
Health and Wellbeing Specialist
Lismore City Council
06.2022 - Current
Customer Experience Manager
Endeavour Drinks Group/ Dan Murphy's
11.2019 - 06.2022
Manager
Just Jeans
07.2017 - 10.2019
Telephone Crisis Supporter
Lifeline
02.2016 - 12.2016
Vitamin Specialist/ Pharmacy Assistant
Chemist Warehouse Lismore
08.2012 - 09.2016
Vitamin Specialist/ Pharmacy Assistant
Discount Drug Store
01.2007 - 09.2012
Mental Health Registered Nurse
James Fletcher Hospital
11.1995 - 07.2000
Practitioner of Neuro-Linguistic Programming -
The Life Coaching College
Accreditation in Mental Health First Aid -
Mental Health First Aid Australia
Advanced Coach Mastery - Level 2 -
The Life Coaching College
ICAM Lead Investigator Training -
Pinnacle Safety And Training
Certificate IV in Work Health And Safety -
Harness Energy Services Pty Ltd
Drug And Alcohol Screening -
Onsite Diagnostics
Advanced RTW Coordinator Training -
StateCover Mutual
Construction White Card -
Ace Community Colleges
First Aid & Cardiopulmonary Resuscitation -
NCA Consulting
Certificate in Applied Suicide Intervention Skills -
Lifeline
Diploma of Counselling -
Community Training Australia
Diploma of Health Science (Nursing) -
University of Newcastle
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