Robyn Barnes

• Managing the reception desk including - answering phone calls, email queries, greeting customers and general office admin
• Creating a positive customer experience by greeting and engaging customers at the front desk & via phone
• Completing rental and return transactions accurately
• Providing information to renters & potential renters regarding vehicles, services and products
• Up-selling insurance options and services to valued customers
• Resolving complaints and ensuring overall customer satisfaction and experience with Hertz
• Processing transactions through EFTPOS and online system
• Running and verifying a range of daily reports including fleet utilisation, vehicle status, banking, long term contracts etc.
• Monitoring and maintenance of fleet including servicing vehicles, arranging new vehicles and repairs when necessary
• Liaise with other Hertz branches, customers, long term renters, external companies, insurance companies and other stakeholders as required
• Training of new employees
• Daily use of online system Cars+, excel spreadsheets and booking systems

This was my own business I grew after completing my Certificate III in beauty, unfortunately due to COVID-19 I decided to close down and find full-time employment

• Marketing my work and page on social media
• Grew client list successfully over the 3-years
• Scheduling clients in and re-booking follow up services
• Assisting clients to select the best service for them to ensure they would leave happy with their set of nail
• Creating beautiful nails and working with clients to understand nail maintenance and health
• Applying safe hygiene and COVID-19 practices
• Cleaning and sterilisation of all tools and equipment between clients
• Cash handling

• Company Overview: Family Business - Sold in 2019
• Greet customers and process orders
• Explaining specials and selection of foods and drink options available
• Making coffee and other drinks
• Staff rostering, scheduling and other staffing matters
• Assist with staff training
• Cash Handling
• Stock management/ ordering to suppliers
• Following OHS guidelines

• High levels of customer service
• Always following proper food handling and preparation guidelines
• Taking and processing orders for customers and large clients
• Daily display presentations
• Trusted to work unsupervised
• Working in a team
• OH&S safety
• Knife handling
• Cash handling
• Fast passed environment

• Consistently providing customers with a high level of service
• Main barista 2- 5 days per week
• Food preparation/ hygiene
• Stock management
• Assist with staff training
• Assistant manager in absence of owners
• Cash Handling
• Following OHS guidelines
• Kitchen hand work and general cleaning

• Operation of various machinery
• Set equipment to correct sizing
• Adhere to safety procedures
• Attention to detail
• Achieving daily targets