Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robyn Bell

Disability Support Worker
Norman Gardens,QLD

Summary

I’ve been working at Home Support Association for 18 years, during this time the majority of my role has been as a dedicated Support Worker and as a Team Leader for a SIL residence. In these roles I’ve enjoyed my share of challenging situations and some very memorable and rewarding moments working with diverse clients and co-workers. I’ve learned a lot of varied skills in managing difficult situations, time management and working well within a team.

I've also gained administrative and computer skills within these roles. I believe I’m an organized and dependable person that is successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals.

I'm passionate about providing quality support to our service users and during my time as a Support worker I've worked very hard to build a professional rapport with service users that support them in working towards and achieving their goals.

Throughout the time I've worked with HSA I've always found it to be a very supportive organization that encourages their staff to learn and grow professionally. When I saw that this role was available I thought it would be a great learning opportunity to build upon my skills and experiences.

I hope you will consider me for this position.

Overview

18
18
years of professional experience

Work History

Disability Support Worker

Home Support Association Inc.
03.2006 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients and feeding assistance.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained a safety and hazard-free home environment.
  • Kept detailed daily shift notes and completed behaviour and/or incident forms when required.
  • Prepared meals to meet individual dietary needs for clients.
  • Ran errands and provided support to assist clients with completing weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Communicated well within a team environment and with administration staff on all levels.

Education

Certificate IV in Disabilities

Toowoomba TAFE
2014

Skills

  • Ability to understand the importance of supports for each individual service user
  • Able to create and maintain effective relationships within the workplace
  • Ability to build a professional rapport with service users, staff and stakeholders
  • Accurate attention to detail to complete required documentation
  • Understanding the importance of Client confidentiality
  • Maintain professional demeanour in a stressful environment
  • Understanding of Disability Services
  • Computer Skills
  • Sound understanding of OHS and Infection Controls policies and procedures within the workplace
  • Creative thinking and problem solving skills
  • Certified in CPR/AED
  • Networking with all staff
  • Always presents neat and tidy
  • Good time management skills
  • Positive mindset

Additional Information

You can also find further information about me in my staff file at HSA.

Timeline

Disability Support Worker

Home Support Association Inc.
03.2006 - Current

Certificate IV in Disabilities

Toowoomba TAFE
Robyn BellDisability Support Worker