Summary
Overview
Work History
Skills
Certification
Timeline
Generic

ROBYN BOSSER

Sydney,NSW

Summary

A successful Fitness Manager with experience in sales, project and staff management. Worked my way from a casual sales consultant to managing multiple gyms across Sydney. I'm a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I've driven business growth through consistently meeting monthly KPIs to increase member base, revenue and member retention. Since my time managing at multiple gyms i flattened the curve of leavers and brought growth the business hadn't seen in years. Handled business social media platforms and utilises them for marketing campaigns and member engagement. Developed a number of these skills through starting my own online business which I ran solely. Designed website, labels, social media platform and marketing campaigns. I am highly motivated, eager to learn and i learn very quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Acting Zone Manager

MECCA Brands
01.2023 - Current
  • Successfully managed a daily team of 15-20 and a store team of 201
  • Personal AHP of $600, UPT of 2-3 and ATV of $120+
  • Increased conversion to 30% from 21% between slower hours sales
  • Oversaw employee performance, corrected issues and increased efficiency to maintain productivity targets.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed day-to-day staffing and handled scheduling for all store employees.

Store Host

MECCA Brands
06.2022 - 01.2023
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Club Manager

Anytime Fitness
01.2021 - 06.2022
  • Decreased next month leavers by 20% through retention
  • Increased member count by 5-10 members each month
  • Hit sales commission at least twice monthly
  • Collaborated with colleagues to discuss market information and strategies
  • Social media management including promotions, club culture and monthly challenges
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Set clear sales goals for each employee, track progress and milestones and offer support and assistance.
  • Implemented effective social media strategies to facilitate new business and promote patronage in existing customers.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Raised club traffic and brand reach with innovative online promotions.

Sales Consultant/Assistant Manager

Anytime Fitness
09.2019 - 01.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Achieved top performance by strategically adapting to a rapidly changing, competitive environment.
  • Applied knowledge of the market and a full range of innovative and unique products to meet customer needs, expanding the company's customer base.
  • Used prospecting and client development techniques to produce fresh leads and maintain a high conversion rate.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Cold called and conducted face-to-face sales calls with executives and directors in assigned sales territory
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels

Sales Consultant / Receptionist

Fernwood Fitness
01.2019 - 09.2019
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Created detailed sales presentations to communicate product features and market data.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Customer Service Representative

ATO Datacom
02.2018 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered over 88 calls per shift to meet fast-paced call center demands.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Skills

    • Team Management and leadership
    • Team Recruiting and Onboarding
    • Customer Service/Complaint Resolution
    • Social Media Marketing
    • Web Design
    • Business Development and Strategy
      • Time/Project Management
      • Meeting and exceeding KPI's
      • Customer Engagement
      • Marketing Strategies
      • Sales Management

Certification

Working With Children

First Aid & CPR

Timeline

Acting Zone Manager

MECCA Brands
01.2023 - Current

Store Host

MECCA Brands
06.2022 - 01.2023

Club Manager

Anytime Fitness
01.2021 - 06.2022

Sales Consultant/Assistant Manager

Anytime Fitness
09.2019 - 01.2021

Sales Consultant / Receptionist

Fernwood Fitness
01.2019 - 09.2019

Customer Service Representative

ATO Datacom
02.2018 - 06.2018

Similar Profiles

CREATE PROFILE
ROBYN BOSSER