Robyn Braslin

Property manager of Quest Waterfront Apartments for 13 years - recently taken over by Hobart Waterfront Apartments & as such a restructure took place & my role was recently made redundant. Customer experience & service is my passion.

Key Responsibilities:

• Oversee hotel operations to ensure optimal efficiency and guest satisfaction.
• Coordinate project maintenance work, ensuring all facilities meet high safety and aesthetic standards.
• Drive strategic initiatives to enhance service quality, profitability, and team performance.
• Lead and mentor cross-functional teams to foster a collaborative and high-performing work culture.
• Manage vendor relationships and contracts related to project work and hotel operations.

Qualifications and Experience:

• Proven experience as a Senior Manager in the Hotel industry.
• Extensive background in hotel property maintenance management.
• Acknowledged for exceptional return business.
• Proven problem solver with extensive network of associated trades & hospitality professionals across Tasmania & beyond.
• Strong operational acumen with a focus on delivering exceptional guest experiences.
• Excellent leadership, communication, and organizational skills.
• Proficiency in using RMS.

• Providing warm, professional, and efficient customer service - often being the first point of contact for guests
• Inputting reservations, check-ins, and check-outs with a friendly and organised approach
• Assisting with general front office duties including basic bookkeeping and account maintenance
• Prioritising tasks and handling time-sensitive requests with confidence
• Thinking on my feet to solve problems and support the broader hotel team
• Sharing my local knowledge to recommend shops, restaurants, and attractions
• Using computer systems such as Outlook, Word, and RMS & Room Master
• Being a true team player - collaborative, reliable, and ready to help where needed