Robyn Burchmann
Hattonvale,Australia
Summary
Seasoned professional in the racing industry with over 10 years as a Race Day Official and 12 years of trackwork experience. Skilled in hospitality and retail management, overseeing food and beverage operations while ensuring compliance with gaming and alcohol regulations. Knowledgeable in workplace health and safety, committed to delivering exceptional customer service across various shifts.
Overview
31
31
years of professional experience
Work History
Merchandising Manager
Woolworths
01.2009 - Current
- Liaised with company representatives on new and existing products, completed reporting by deadline, managed new and junior employees, and provided high-quality customer service.
- Priced stock and refilled shelves with products, ensuring store cleanliness at all times.
- Monitored store operations, oversaw staff, and fostered high-quality customer service to maximize sales and support visual merchandising and store presentation.
- Assist with inventory planning, development, orders and replenishment, and day to day inventory management, stock data and information across technology systems.
- Liaised with suppliers, assisted with rostering and training of team members to enhance performance, service, and sales.
Sample Collection Official
Racing Integrity Commission/Racing Queensland
Brisbane , QLD
01.2009 - 08.2023
- Collected samples from Thoroughbreds, Standardbreds, and Greyhounds, reported incidents to race day Stewards, and assisted veterinarian with blood collection to ensure regulatory compliance.
- Ensured accurate documentation and upheld professional conduct to maintain integrity of Racing Queensland operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier/ Bar Attendant
Gatton R.S.L.
01.2002 - 01.2009
- Operated gaming machines and served as keno operator, entered end of trade figures into computer, trained new staff, and managed reception to ensure smooth operations.
- Provide high levels of customer service, including suggestive selling techniques and process any refunds or returns to encourage a culture of repeat business and referral.
- Provide high levels of customer service, including suggestive selling techniques and process any refunds or returns to encourage a culture of repeat business and referrals.
- Checked identification to verify age compliance for alcohol purchases.
- Advised customers on menu options and selections, responded to questions and concerns, and built friendly rapport to encourage repeat business and referrals.
- Remove dishes and glasses from the tables or counters, and take them to the kitchen for cleaning, wipe tables and prepare table for the next guests, moving seating and decorating for functions etc.
Assistant
Glengarry Thoroughbred Stud
01.1999 - 01.2002
- Assisted with yearling preparation, breeding, and foal watch; supported vet with blood plasma transfusions for newborn foals.
- Monitored pregnant mares during night shifts; assisted with foaling, cared for newborn foals, served mares to stallions, managed yearling sales preparation, and performed general stable duties.
- Assisted in daily operations of thoroughbred horse care and management.
- Coordinated feeding schedules and nutritional plans for the horses.
- Maintained cleanliness and organization of stables and equipment.
Quarter Horse and Cattle Producer
Queensland Pastoral Company
01.1996 - 01.1998
- Exercise show horses for cutting shows and yearling preparation and assist in all aspects of breeding Quarter Horses, including embryo transfer program and collection and shipment of semen.
- Recorded breeding dates and cycles of mares, mustered cattle, branded, drafted, fed animals, maintained pasture systems, and monitored animal health while ensuring proper enclosures.
- Maintain nutrition levels, including moving animals to optimize feeding and monitor, report and ensure compliance with the animal welfare policy.
- Maintained accurate records, complied with legislative requirements, assisted in maintaining yards, sheds, and farm buildings, and upheld high standards of pest control and infection management.
- Maintained breeders for optimal reproductive performance, reported and resolved issues, ensured safety of staff and visitors, and addressed workplace health and safety concerns.
Skills
- Veterinary Assistance
- Specimen Handling
- Health Monitoring
- Biosecurity Practices
- Sample Integrity
- Compliance Oversight
- Data Entry
- Report Writing
- MS Office Suite
- In-house Databases
- Troubleshooting
- Issue Troubleshooting
- Operational Oversight
- Cash Handling
- Financial Administration
- Customer Service
- Customer service excellence
- Customer needs assessment
- Stakeholder management
- Workplace safety
- Safe Work Practices
- Technical skills
- Communication Skills
- Cross-cultural communication
Affiliations
- Member of Dogs Queensland
- Member of the Lockyer Valley Dog Obedience Club
- Member of the Lure Coursing Dog Club
Tickets And Licences
- Car Licence
- Firearms Licence Category A & B
Key Capabilities
Skilled in data entry with the ability to draft formal correspondence such as emails, templates and letters and a strong understanding of effective filing solutions and report writing., Strong understanding of the health care of animals with a focus on horses and dogs with the ability to provide animal care advice, feeding, prevent general disease and parasites, provide general medical care, and perform grooming duties., Understanding of the MS Office Suite and able to quickly obtain a working knowledge of all in-house databases and troubleshoot minor technical problems without assistance., Able to handle high volume cash transactions including those made with Credit and EFT; strong understanding of financial administration tasks with the ability to handle financial administration tasks., Offers a passion for customer service and has high levels of integrity and reliability; fast learner with the motivation to thrive and strong attention to detail and exceptional planning abilities., Able to build strong stakeholder relationships that create new business opportunities; experienced in troubleshooting any issues that occur during the customer process to maintain the relationship., Offers the ability to build strong relationships with key stakeholders and communicate in a cross-cultural manner with people across all aspects of the business, including customers., Able to support a culture of quality customer service and demonstrate a thorough knowledge of the services provided and identify and respond quickly to customer needs., Takes responsibility for own actions, follows safe work practices, and takes reasonable care of own and others health and safety and escalates issues when these are identified., Able to respond to customer requests in a professional and timely manner, make guests feel welcome and maintain responsible service of alcohol standards.
Timeline
Merchandising Manager
Woolworths
01.2009 - Current
Sample Collection Official
Racing Integrity Commission/Racing Queensland
01.2009 - 08.2023
Cashier/ Bar Attendant
Gatton R.S.L.
01.2002 - 01.2009
Assistant
Glengarry Thoroughbred Stud
01.1999 - 01.2002
Quarter Horse and Cattle Producer
Queensland Pastoral Company
01.1996 - 01.1998