Robyn Cannon
Tenambit
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service expertise at Ice Box Liquor to enhance customer loyalty significantly. Demonstrating integrity and responsible alcohol service, I not only resolved complaints with empathy but also trained peers, underscoring my reliability and commitment to excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Ice Box Liquor
06.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Maintained composure during peak business periods and challenging interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Security Guard
AR Protection
08.2017 - 01.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Retail Worker
BCF
09.2024 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Bartender
Commercial Hotel
09.2024 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Service Cashier
Hungry Jacks - Northside Glasshouse Mts
01.1998 - 01.2004
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Efficiently processed customer orders.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Bistro Attendant
Regal Hotel
01.2000 - 01.2002
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Worked with kitchen staff to ensure accurate order preparation.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
- Ensured accuracy in orders taken by attentively listening to guests'' requests.
Education
Year 10 -
Francis Greenway High School
Beresfield, NSW12.2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
- Responsible alcohol service
- Customer service expertise
- Cash register operation
- Integrity and honesty
Certification
Responsible service of Alcohol
Responsible conduct of Gambling
Timeline
Retail Worker
BCF
09.2024 - 02.2025
Bartender
Commercial Hotel
09.2024 - 12.2024
Customer Service Cashier
Ice Box Liquor
06.2022 - Current
Security Guard
AR Protection
08.2017 - 01.2020
Bistro Attendant
Regal Hotel
01.2000 - 01.2002
Customer Service Cashier
Hungry Jacks - Northside Glasshouse Mts
01.1998 - 01.2004
Year 10 -
Francis Greenway High School
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