ROBYN CARR
Point Cook
Summary
I am honest and conscientious with a fun loving and social nature. I enjoy being part of a team but can work independently. I work well under pressure and will do what's required of me to meet deadlines. I am organised and reliable and am successful at managing multiple priorities with a positive attitude, coupled with a willingness to take on added responsibilities to meet team goals. I am hardworking and passionate about the job that I do.
Overview
27
27
years of professional experience
Work History
INSURANCE CLAIMS BROKER
McKENZIE ROSS INSURANCE BROKERS
05.2024 - 02.2025
- End to End Claims Management
- Management of Motor Aggregate Fund claims
- Liaise with: Insured, Assessors, Consultants, Third parties as well as work closely with the Directors
- Reviewing and assessing claims in relation to policy covers
- Produce and follow up on claims correspondence
- Resolve customer / intermediary issues
- Attending stakeholder meetings
- Maintaining claims database to reflect status
- Managing and monitoring claim progress
- Negotiating claim settlements in collaboration with account manager
- Maintaining accurate and up-to-date claim files for auditing
- Producing claims reports when necessary
INSURANCE CLAIMS BROKER
AIS INSURANCE BROKERS / COVER FORCE
01.2018 - 04.2024
INSURANCE CLAIMS BROKER
AIS Insurance Brokers / Cover Force
01.2018 - 04.2024
- End to End Claims Management
- Liaise with: Insured, Assessors, Consultants, Third parties as well as work closely with the Directors
- Reviewing and assessing claims in relation to policy covers
- Produce and follow up on claims correspondence
- Resolve customer / intermediary issues
- Attending stakeholder meetings
- Maintaining claims database to reflect status
- Managing and monitoring claim progress
- Negotiating claim settlements in collaboration with account manager
- Maintaining accurate and up-to-date claim files for auditing
- Producing claims reports when necessary
CLAIMS OFFICER
NAUTILUS MARINE INSURANCE BROKERS
09.2017 - 12.2017
CLAIMS MANAGER
YES, INSURANCE BROKERS
04.2017 - 09.2017
SALES REPRESENTATIVE - Motor
ACM PARTS
12.2016 - 03.2017
CLAIMS OFFICER
INNOVATION GROUP
06.2016 - 11.2016
CONTRACTOR - COURIER
POST HASTE COURIERS
11.2014 - 05.2016
CLAIMS OFFICER - SME
MARSH NZ Ltd
06.2012 - 09.2014
COMMERCIAL CLAIMS BROKER
AON NEW ZEALAND Ltd
12.2008 - 06.2012
COMMERCIAL MOTOR CLAIMS OFFICER
LUMLEY GENERAL INSURANCE
08.2008 - 11.2008
COMMERCIAL and DOMESTIC CLAIMS ADVISOR
KATZ BRESKAL INSURANCE BROKERS
04.2002 - 04.2008
COMMERCIAL MOTOR CLAIMS NEGOTIATOR
COMMERCIAL UNION / CGU Insurance
03.1998 - 04.2001
Education
TIER 2 ACCREDITATION - National Certificate - Short Term Insurance: Insurance - FAIS Accreditation
KAPLAN PROFESSIONAL
Melbourne, VIC04.2017
National Certificate - Insurance: General
DAMELIN BANKING & INSURANCE
05.2006
INSETA
06.2004
Skills
- Portfolio Management
- Compliance adherence
- Relationship Management
- Business relationship building
- Insurance understanding
- Claims reporting systems
- Customer Service
- Records Management
- Multitasking
- Contract Negotiations
- Time Management
- Problem-solving aptitude
- Investor Relations
- Problem-Solving
Hobbies and Interests
Camping and Novice fisherman. Long weekends are spent camping with my family or trying to develop my skill at fishing...still being developed
Timeline
INSURANCE CLAIMS BROKER
McKENZIE ROSS INSURANCE BROKERS
05.2024 - 02.2025
INSURANCE CLAIMS BROKER
AIS INSURANCE BROKERS / COVER FORCE
01.2018 - 04.2024
INSURANCE CLAIMS BROKER
AIS Insurance Brokers / Cover Force
01.2018 - 04.2024
CLAIMS OFFICER
NAUTILUS MARINE INSURANCE BROKERS
09.2017 - 12.2017
CLAIMS MANAGER
YES, INSURANCE BROKERS
04.2017 - 09.2017
SALES REPRESENTATIVE - Motor
ACM PARTS
12.2016 - 03.2017
CLAIMS OFFICER
INNOVATION GROUP
06.2016 - 11.2016
CONTRACTOR - COURIER
POST HASTE COURIERS
11.2014 - 05.2016
CLAIMS OFFICER - SME
MARSH NZ Ltd
06.2012 - 09.2014
COMMERCIAL CLAIMS BROKER
AON NEW ZEALAND Ltd
12.2008 - 06.2012
COMMERCIAL MOTOR CLAIMS OFFICER
LUMLEY GENERAL INSURANCE
08.2008 - 11.2008
COMMERCIAL and DOMESTIC CLAIMS ADVISOR
KATZ BRESKAL INSURANCE BROKERS
04.2002 - 04.2008
COMMERCIAL MOTOR CLAIMS NEGOTIATOR
COMMERCIAL UNION / CGU Insurance
03.1998 - 04.2001
National Certificate - Insurance: General
DAMELIN BANKING & INSURANCE
INSETA
TIER 2 ACCREDITATION - National Certificate - Short Term Insurance: Insurance - FAIS Accreditation
KAPLAN PROFESSIONAL
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