Robyn Cerezo
Sunshine Coast,QLD
Summary
Dynamic professional with a proven track record in coordination of aged care services, excelling in operational planning and budget management. Recognized for championing innovation and enhancing team performance through effective cross-functional collaboration and problem resolution. Committed to delivering exceptional service while ensuring compliance and fostering strong client relationships.
Overview
18
18
years of professional experience
Work History
Lifestyle Officer Level 3
IRT
Woodlands , QLD
08.2023 - Current
- Identified needs of customers promptly and efficiently.
- Monitored and reported on operational performance metrics.
- Implemented new technologies to enhance workplace productivity levels.
- Enforced compliance with regulatory standards and company policies.
- Developed and maintained relationships with key clients and stakeholders
- Determined consumer needs to provide products and services appealing to larger market.
Lifestyle and Health Coordinator
Marco polo / IRT
Unanderra , NSW
11.2020 - 07.2023
- Developed and maintained relationships with key clients and stakeholders.
- Ensured the security and confidentiality of sensitive information.
- Maintained accurate records of client interactions and data collected from surveys or interviews.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Prepared reports summarizing project activities for funders or other stakeholders.
Home and Community Care Coordinator
Sundale
Nambour , QLD
04.2007 - 06.2013
- Monitored changes in clients' conditions on an ongoing basis and adjusted treatment plans accordingly.
- Coordinated with community agencies and organizations to ensure access to resources and support services.
- Assisted clients in developing independent living skills necessary for self-sufficiency.
- Facilitated communication between clients, family members, and other stakeholders involved in the care process.
- Assisted with referrals for additional specialized services when required.
Education
Some College (No Degree) - Certificate IV in Lifestyle And Health
Technical And Further Education H
Ultimo, NSW05-2021
Diploma of Community Services Coordination
Sunshine Coast Institute of TAFE
Sunshine Coast, QLD03-2013
Certificate III in Home and Community Care
Sunshine Coast Institute of TAFE
Sunshine Coast, QLD05-2007
Skills
- Project management
- Client relationship management
- Continuous improvement
- Reporting and documentation
- Budgeting and finance
- Teamwork and collaboration
- Customer relationship management
- Time management abilities
Timeline
Lifestyle Officer Level 3
IRT
08.2023 - Current
Lifestyle and Health Coordinator
Marco polo / IRT
11.2020 - 07.2023
Home and Community Care Coordinator
Sundale
04.2007 - 06.2013
Some College (No Degree) - Certificate IV in Lifestyle And Health
Technical And Further Education H
Diploma of Community Services Coordination
Sunshine Coast Institute of TAFE
Certificate III in Home and Community Care
Sunshine Coast Institute of TAFE