Robyn Forbes

• Volunteer Position which is mostly suited for a couple however I managed this position solely and efficiently., living on site in a Motor Home whilst being available 24/7 for guests and service providers.
• Collaborated with local authorities to address concerns, promoting a safe and welcoming atmosphere for all guests.
• Boosted guest satisfaction ratings through consistent delivery of friendly, knowledgeable assistance during their stay at the park.
• Contributed to increased park visitation through targeted marketing initiatives and community outreach efforts.
• Optimized budgets by tracking expenses closely and identifying potential cost-saving measures in park operations.
• Maintained park cleanliness by performing routine cleaning daily of 3 x ablution block, kitchen, laundry, Office and BBQ's.
• Resolved disputes among campers diplomatically, maintaining a harmonious environment throughout the park grounds.
• Coordinated with other staff members effectively to ensure smooth daily operations across various departments within the park facility.
• Improved park safety by conducting regular risk assessments and implementing appropriate mitigation measures.
• Assisted in event planning and coordination, ensuring successful execution of park functions.
• Managed campsite reservations, ensuring optimal utilization of space while minimizing conflicts among guests.
• Greeted guests and answered general questions about park and local attractions.

This role as Ships Operator 2IC involved meeting all Customs, AMSA, AQIS & Government procedures to legally bring Iron Ore Carriers into the country to load Iron Ore at Rio Tinto Mining Sites in the Pilbara.

It was a large volume, fast paced, high pressured environment which had me directly and overseeing 40 plus ships a month coming into port 24/7/365 whilst managing 3 Ships Agents Operators and assisting Management.

During my the last year with this company the Manager abruptly left and I was requested to step into this role and be acting Manager for 4 months until a replacement was found whilst continuing my own role.

I covered both these roles during this period and provided exceptional service, maintaining and meeting all reporting requirements and communications for all concerned parties.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Provided on-the-job training to newly hired workers and team members.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Worked outside in all weather conditions.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Coordinated with other departments to address production-related issues, fostering effective communication across teams.
• Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
• Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
• Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.

Ships Agent role is to work closely with governing bodies to ensure safe and legal requirements are met to bring vessels into or out of the country.

My main role was bringing vessels into the country for loading or discharging.

I attended to the loading of Iron Ore, Gas and Salt vessels and the discharge of General Cargo vessels whilst also dealing with the import and export of commercial and recreational vessels.

I dealt with Principals, Vessel Management Companies, Vessels Masters and Crew, Mining & Gas Companies, Service Providers including Ships Providores, Shipping Pilots, Towage Tugs, Launches, and governing bodies such as Customs, AMSA and Quarantine on a daily basis.

I physically attended these vessels and mining sites on a daily basis around the clock to complete documentation and legalities including but not limited to Customs Clearance, Quarantine Inspections, Ships Manifests, Statement of Facts, Loading Plans and Crew Lists.

I maintained a high level of professionalism whilst nurturing healthy and strong relationships with all those I worked amongst.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
• Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
• Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
• Communicated regularly with customers regarding account questions and issues.

• Interacted daily with over 15 customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Managed and properly accounted for petty cash issued to facilitate general office activities.

This position was high volume data entry whilst meeting Ministry of Agriculture, Forestry and Fisheries (MAFF) regulatory reporting.

Our main seasons were Apple and Fish, dealing with local growers of Apples and Sealords Seafood. We were required to report directly to concerned parties volumes and species of product received and arrange exporting of product, therefore accurate data entry was essential.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Collated and organized data entry documents into filing systems for easy access.
• Developed and maintained databases to store customer information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
• Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
• Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
• Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
• Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.

I started as the front receptionist and worked my way to Office Administrator then into Office Accounts.

During my time here this company changed hands 3 times, first Dalgety Shipping, then Burns Philp Shipping and then Adsteam Agencies and during all these changes I remained in the same seat, with each change of hands I was requested to remain.

• in the onboarding process for new hires, providing necessary training materials and resources for a smooth transition into the company culture.
• Served as a liaison between departments facilitating effective inter-departmental communication collaboration problem resolution.
• Maintained confidentiality of sensitive information by adhering to strict data privacy policies in handling personnel files and financial records.
• Managed correspondence efficiently both internally and externally through email routing, telephone communication, mail distribution ensuring prompt responses where appropriate.
• Supported company growth initiatives by participating in recruitment efforts, screening resumes, scheduling interviews, and conducting reference checks when required.
• Optimized workflow processes to increase overall department productivity, identifying bottlenecks and implementing solutions.
• Organized company events to boost employee morale, planning team-building activities that fostered camaraderie among coworkers.
• Improved office efficiency, coordinating calendar management and scheduling appointments for executives.
• Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.
• Provided exceptional customer service resolving client inquiries concerns with professionalism empathy ensuring satisfaction retention.
• Set up new business accounts on internal systems and processed corporate actions and other adjustments.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

I began this role as Junior Secretarial Trainee at 16 and by the age of 19 I was promoted and transferred to Western Australia to set up a new office branch in Willeton which we successfully did.

After my 2 year WA contract was up I decided to travel Western Australia before heading back home to NSW, I fell in love with WA and I never returned to NSW.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Created and updated records and files to maintain document compliance.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Facilitated communication between departments for improved collaboration and project success.
• Screened visitors and issued badges to maintain safety and security.
• Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.

• Streamlined food preparation processes, enabling faster order fulfillment and improved service standards for over 100 people daily.
• Promoted a positive working environment by fostering teamwork among fellow junior cooks.
• Maintained high levels of food safety by strictly adhering to sanitation guidelines and protocols.
• Completed daily prep work efficiently, setting up the kitchen for smooth operations throughout service hours.
• Demonstrated adaptability when handling last-minute changes in menu items or customer requests.
• Provided excellent support during special events such as banquets or catering jobs, ensuring client satisfaction through high-quality cuisine offerings.
• Enhanced overall kitchen efficiency by maintaining organization and cleanliness of workstations.
• Mastered various cooking techniques, elevating the quality of dishes served at the establishment.
• Assisted head chef in the preparation of meals, resulting in positive customer feedback and increased return visits.
• Improved menu variety by suggesting new recipes and dishes that became popular among customers.
• Supported other kitchen staff during peak hours, ensuring efficient workflow and timely meal delivery.
• Received consistent recognition for excellent customer service, contributing to a positive dining experience.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Developed relationships with local suppliers to obtain freshest ingredients available.