ROBYN HART

- Efficiently processing orders and coordinating with the sales team to fulfil clients needs.

- Using CRM systems (Cin7) and project management tools (Monday.com) to update client enquires, leads, and project progression.

- Managing the Showroom phone, assisting clients with customer service related enquiries.

- Updating an tracking client orders and information using CRM systems (Odoo) and (Xero)

- Generating leads to potential clients and follow-up efforts through to existing clientele through telephone and email.

- Developing strong client relationships by consistently providing tailored customer service to ensure clients satisfaction and retention.

- Executing Commercial design projects with a large team, using client deadlines, layout plans, and budget constraints, to ensure timely delivery of new installations.

- Collaborating with Sales and logistics departments and on site contractors to deliver project design plans.

- gathering customer insights, collecting data and nalysing consumer feedback, to improve operations and increase sales.

- Advising Customers and recommending products and services that suit their needs.

- Assisting Customers with enquiries and order issues, offering solutions to their concerns.

- Collecting weekly customer data to identify trends and opportunities to improve service.