Robyn House
Chisholm ,NSW
Summary
Dynamic Patient Support Officer with a proven track record at Hunter New England Health, enhancing care delivery through effective communication and decisive problem-solving. Recognized for streamlining operations and improving customer satisfaction, while fostering collaborative teamwork and training new staff to ensure exceptional service quality. Proficient in Microsoft Word and dedicated to continuous improvement.
Overview
22
22
years of professional experience
Work History
Patient Support Officer
Hunter New England Health
11.2003 - Current
- Coordinated patient support services to enhance care delivery and optimize outcomes.
- Facilitated communication between multidisciplinary teams to ensure seamless workflow and patient satisfaction.
- Implemented process improvements that streamlined operational efficiency within support functions.
- Provided training and mentorship to new staff, fostering a collaborative work environment.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
- Established rapport with clients, fostering long-term relationships that increased client retention rates.
- Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
Education
High School Diploma -
Taree High School
Taree, NSW01-1989
Skills
- Delivering customer support
- Collaborative teamwork
- Professional phone communication
- Patient assistance
- Administrative support
- Time management
- Decisive Decision-making
- Consistent reliability
- Proficient in Microsoft Word
- Effective communication skills
- Effective problem solver
- Demonstrates calmness in challenging environments
- Effective troubleshooting skills
Timeline
Patient Support Officer
Hunter New England Health
11.2003 - Current
High School Diploma -
Taree High School