Overview

Work History

Timeline

Robyn Johnstone

Overview

14

14

years of professional experience

Work History

Guest Services Manager

Kingpin

01.2024 - Current

Oversaw and improved customer service operations, ensuring customer satisfaction, and driving team performance
Ensured teams were following RSA and liquor licensing laws.
Worked with Venue Manager to drive sales, reaching KPI targets, and implementing sales initiatives.
Managed and maintained Social Media accounts, created social media content (facebook posts, tiktok, instagram reels), and managed reviews through google reviews.

Senior Sales Associate

EB Games

01.2021 - Current

Monitored sales team performance and provided constructive feedback.
Met or exceeded sales objectives on a consistent basis to drive company growth.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Trained, coached and mentored new sales associates for maximum performance.

Sales Associate

EB Games

01.2020 - 01.2021

Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked the store system for merchandise at other sites.
Maintained customer satisfaction with quick and professional handling of product returns.
Provided positive first impressions to welcome existing, new and potential customers.
Solved customer challenges by offering relevant products and services.

Service Deli Assistant

Woolworths

01.2017 - 01.2023

Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Offered product samples to customers, generating additional sales through taste-testing.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at the counter to fulfill requests and answer questions.

Inventory Manager

Woolworths

01.2014 - 01.2017

Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Recorded information, shortages and discrepancies to keep records current and accurate.

Cashier

Woolworths

01.2011 - 01.2014

Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Timeline

Guest Services Manager

Kingpin

01.2024 - Current

Senior Sales Associate

EB Games

01.2021 - Current

Sales Associate

EB Games

01.2020 - 01.2021

Service Deli Assistant

Woolworths

01.2017 - 01.2023

Inventory Manager

Woolworths

01.2014 - 01.2017

Cashier

Woolworths

01.2011 - 01.2014