Robyn Kelly
Caulfield North,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Registration/Administration Officer
Architects Registration Board Of Victoria (ARBV)
04.2023 - Current
- Provided exceptional customer service, addressing inquiries and complaints professionally and in a timely manner.
- Supported department heads through conducting research, assessing applications, preparing reports, and managing various administrative tasks efficiently.
- Developed strong cohesive relationships with both colleagues and external parties, contributing to a positive work environment.
- Managed the company's CRM system to gather and analyse key customer data, in order to achieve required targets.
- Enhanced company efficiency by streamlining administrative processes and implementing new organizational systems.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Bartender (Voluntary)
St. Kilda Celts Football Club
03.2023 - Current
- Increased customer satisfaction by providing excellent service of both food and beverages.
- Supported special events through attentive service, adapting quickly to varying needs of guests of all ages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritising orders.
- Maintained a clean and organised workspace, ensuring compliance with health and safety guidelines.
- Contributed to a positive work environment through effective teamwork and communication.
Labourer/Production Worker
Holcim Humes
08.2023 - 11.2023
- Ensured exact specifications for pipe mould classes were achieved consistently and in a timely manner.
- Worked cohesively to set up and install concrete pipe moulds as required.
- Repaired concrete pipes to ensure standards and safety regulations were met, whilst considering the safety of myself and others.
- Proven ability to learn new skills quickly and adapt to new situations and working environments.
- Only female Production Worker on Darwin site.
- Worked well in a team environment, co-operating and socialising with those of differing backgrounds and cultures.
Procurement Assistant
CalMac Ferries
09.2022 - 02.2023
- Maintained the company's purchasing system whilst responding to queries from both internal and external parties in a timely manner.
- Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
- Reduced purchasing costs with strategic negotiation tactics in collaboration with suppliers, resulting in significant savings for the company.
- Assisted in producing monthly management reports and updating budgets in accordance with government standards.
Customer Engagement Representative
CalMac Ferries
11.2021 - 09.2022
- Enhanced customer satisfaction by providing accurate information on destinations and timetables when addressing customers enquiries.
- Resolved customer issues and complaints, particularly during times of disruption, leading to improved consumer experience.
- Co-operated with both internal and external team members to ensure consistent delivery of high-quality service.
- Processed and amended bookings whilst developing rapport with customers, leading to personalised experiences and overall satisfaction.
- Provided extra support during peak hours to ensure all customers received prompt attention and assistance.
Business Development/Investor Relations Associate
JP Jenkins
05.2021 - 11.2021
- Enhanced shareholder relations by proactively engaging in communication and providing timely updates on company performance.
- Professionally engaged with both potential and existing clients to build and maintain positive relationships.
- Focused on the company's digital marketing strategy via social media accounts and targeted emails to enhance consumer experience.
- Managed investor inquiries effectively, addressing concerns and maintaining a positive relationship with stakeholders.
- Organized successful online investor conferences and webinars, fostering networking opportunities and strengthening relationships with key stakeholders.
Food & Beverage Attendant
Gleddoch House Hotel
02.2017 - 02.2021
- Enhanced customer satisfaction by providing exceptional, high-end service and anticipating guest needs.
- Implemented upselling techniques effectively whilst building strong relationships with guests to ensure satisfaction and repeat business.
- Worked closely with management to develop attractive promotions that encouraged repeat visits from loyal customers.
- Balanced multiple tasks simultaneously during peak hours without sacrificing service quality or attention to detail.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Maintained a clean and organized dining area for optimal guest experience.
- Resolved guest complaints professionally, maintaining a positive brand image.
Education
Bachelor of Arts - International Business (1st Class Degree)
University of Strathclyde
Glasgow, Scotland06.2022
Skills
- Customer Service
- Time Management
- Upselling Strategies
- POS systems
Timeline
Labourer/Production Worker
Holcim Humes
08.2023 - 11.2023
Registration/Administration Officer
Architects Registration Board Of Victoria (ARBV)
04.2023 - Current
Bartender (Voluntary)
St. Kilda Celts Football Club
03.2023 - Current
Procurement Assistant
CalMac Ferries
09.2022 - 02.2023
Customer Engagement Representative
CalMac Ferries
11.2021 - 09.2022
Business Development/Investor Relations Associate
JP Jenkins
05.2021 - 11.2021
Food & Beverage Attendant
Gleddoch House Hotel
02.2017 - 02.2021
Bachelor of Arts - International Business (1st Class Degree)
University of Strathclyde
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