Robyn Mackay

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• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Controlled line and crowd with quick, efficient service.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
• Used POS system to accurately enter orders and process payments.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

• Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
• Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
• Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Handled cash on daily basis, which built trustworthiness and loyalty with ALH.
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Organized, maintained and updated information in computer databases.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed office inventory by restocking supplies orders to maintain adequate stock levels.
• .Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Streamlined event planning processes for increased efficiency and reduced costs.
• Enhanced event success by effectively coordinating logistics, including venue selection, catering, and audio-visual equipment.
• Implemented creative marketing strategies to increase attendance at public functions and boost overall awareness of the organization''s offerings.

• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
• Educated homeowners about renewable energy options, promoting sustainable living practices.
• Streamlined communication between clients, contractors, and utility companies during the implementation of recommended improvements.
• .Exceeded sales targets while maintaining a focus on providing exceptional customer service.
• Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
• Checked all areas of building to identify deficiencies such as ineffective insulation, incorrect filter usage, and older appliances.