Robyn McAlister
NEWMAN
Summary
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Manager
Capricorn Village & Capricorn Bar and Grill
01.2024 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Assistant Hotel Manager
Newman Hotel
04.2023 - 12.2023
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Food and Beverage Attendant
Three Harps & Sherry's Bar
05.2022 - 09.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Senior Nail Technician & Beauty Therapist
Nakid By Sharon Leavy
10.2019 - 05.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Enhanced salon revenue with introduction of upselling techniques for premium nail care products.
- Provided training to new nail technicians, ensuring consistent quality of service across team.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
- Maintained clean and sanitized workstation, ensuring safe environment for clients.
Service Leader & Retail Assistant
Primark Newbridge
10.2016 - 05.2021
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Education
International Beauty Therapist Technician -
The Academy of Sharon Leavy
Portlaoise, Co.Laois, Ireland09-2019
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Interpersonal communications
- Hospitality
- Reservations management
- Food and beverage operations
- Talented leader
- Employee development
- Account administration
Accomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Implemented a new process which cut wait times for checking in by 25%.
Certification
- Food Safety Supervisor SITXFSA005, SITXFSA006
- All About Allergens
- Food Safety Training
- Approved Managers Liquor License MLPLCA001
- Forklift License
Languages
English
Native or Bilingual
Timeline
Hotel Manager
Capricorn Village & Capricorn Bar and Grill
01.2024 - Current
Assistant Hotel Manager
Newman Hotel
04.2023 - 12.2023
Food and Beverage Attendant
Three Harps & Sherry's Bar
05.2022 - 09.2022
Senior Nail Technician & Beauty Therapist
Nakid By Sharon Leavy
10.2019 - 05.2022
Service Leader & Retail Assistant
Primark Newbridge
10.2016 - 05.2021
International Beauty Therapist Technician -
The Academy of Sharon Leavy
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