Robyn Neville
North Nowra,NSW
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and also part of a team, quickly mastering new skills.
Willing to take initiative in any situation. I am reliable with an easy going friendly and trustworthy personality. Excellent communication and people skills and a co-operative team member. Skilled and smart leader, remains calm in stressful environments. Driven Customer service officer with years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Strong phone etiquette and active listening skills.
Overview
20
20
years of professional experience
Work History
Business Support Officer
Clelland Lodge
North Nowra, NSW
01.2023 - Current
- Provided administrative support to the team, including preparing and editing documents and scheduling meetings.
- Maintained filing systems, databases and spreadsheets for tracking project progress, customer information and inventory levels.
- Processed invoices, purchase orders and other financial transactions in accordance with company policies.
- Answered incoming calls, emails and written correspondence from residents and their families.
- Assisted with onboarding new employees by providing orientation materials and ensuring compliance with company policies.
- Managed office supplies inventory to ensure adequate stock levels at all times.
Receptionist/ Resident Services Co-Ordinator
" The Arbour "
Berry, NSW
03.2021 - 11.2022
- Maintained daily calendars, set appointments with residents and planned daily office events.
- Delivered administrative support to team members by making copies, sending emails, organizing documents and rearranging schedules.
- Coordinated resident events with venues and advised staff of pertinent details.
- Interfaced with residents to address and resolve complaints or grievances.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Senior Receptionist
Quest Apartments
Nowra
09.2018 - 03.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Facilitated successful front desk operations for high-volume hotel.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Customer Service Officer
Horizon Bank
Nowra
02.2016 - 08.2018
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Opened customer accounts by recording account information into job-related software.
- Assisted members in managing online services and achieving daily banking needs.
- Attracted potential customers by answering product and service questions and suggesting information about other offerings.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Customer Service Officer
ANZ Bank
Nowra
02.2014 - 01.2016
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Customer Service Officer
IMB Bank
Nowra
02.2011 - 01.2014
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded and assisted customers with account inquiries and updates.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Receptionist/Customer Service Representative
Quest Apartments
Wagga Wagga
03.2007 - 12.2010
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to enhance visitor experiences.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Facilitated successful front desk operations for high-volume hotel.
- Greeted, registered and assigned rooms to hotel guests.
Customer Service Officer
Commonwealth Bank
Wagga Wagga
01.2004 - 01.2007
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Delivered exceptional service to customers in person or over telephone.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Katoomba High School
Katoomba NSWSkills
- Excellent team member
- Customer Service-Oriented
- Verbal and Written Communication
- Professional and Polished Presentation
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Organization and Efficiency
- Microsoft Office, Word, Excel, Powerpoint
- Accurate record keeping skills
Referees
1. Kay-Lea Edmistone Previous Manager Quest Nowra 0432 857 633
Email k.edmistone@gmail.com
2. Darlene Butcher Previous Manager Horizon Bank 0419 680 768
Email butcher@shoalhaven.net.au
3. Nicole Israel Assistant Manager IMB Bank Nowra 02 44 210 999
Email nisrae@imb.com.au
4. Peter Topliss Maintenance Manager "The Arbour" 0413 211 684
Email peter.topliss@mbark.com.au
5. Em Piper Personal Referee 0408 798 548
Email emzpiper@gmail.com
Timeline
Business Support Officer
Clelland Lodge
01.2023 - Current
Receptionist/ Resident Services Co-Ordinator
" The Arbour "
03.2021 - 11.2022
Senior Receptionist
Quest Apartments
09.2018 - 03.2021
Customer Service Officer
Horizon Bank
02.2016 - 08.2018
Customer Service Officer
ANZ Bank
02.2014 - 01.2016
Customer Service Officer
IMB Bank
02.2011 - 01.2014
Receptionist/Customer Service Representative
Quest Apartments
03.2007 - 12.2010
Customer Service Officer
Commonwealth Bank
01.2004 - 01.2007
High School Diploma -
Katoomba High School
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