Summary
Overview
Work History
Education
Skills
It Competencies
References
Timeline
Generic
Robyn Rogers

Robyn Rogers

Wyong,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Team Leader - DeliverEASE Project

Healthshare NSW
Sydney
02.2023 - Current
  • Collaborated with Local Health Districts to manage their medical consumables
  • Monitored daily workflow, policies and procedures.
  • Provided support & assistance in managing change with the clinical staff
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Built positive relationships with customers & stakeholders
  • Engaged in conversation with customers to understand needs, resolve issues and answer questions.
  • Reported concerns and recommendations from clients and employees to team manager
  • Redesign of hospital storerooms to assist in stock managment

Gaming Lead / Relief Shift Manager

Mingara Recreation Club
04.2021 - 04.2023
  • Created memorable experiences for our customers
  • Provided leadership, direction & support to Gaming & FOH Operational teams
  • Exceptional communication with both customers & team members
  • Oversee all FOH operations including Gym, Aquatics & Athletics Track
  • Stock control, Rotation & Waste recording
  • Ensure Policies, Procedures & Regulatory requirements are followed
  • Reconciled Daily POS, CRTs & ATMs
  • Rostering, Training & scheduling of the team
  • Problem solving & conflict management
  • Part of the WHS Committee.

Senior Gaming Administrator

Mingara Leisure Group
05.2017 - 04.2021
  • Provided leadership, direction & support to the gaming operations team to ensure the highest level of customer service is being delivered
  • Provided daily assistance to destination gaming teams with regards to cashflow variances, machine faults & systems issues
  • Reconciled daily figures for each destination site
  • Analysed & reported monthly performance of gaming products & customer loyalty
  • Define gaming product strategy & placement within venues
  • Interpret data to assist with decision making
  • Organised & implemented machine moves, conversions & disposals for all sites
  • Designed floor plans for our Westport Club
  • Compliance of all regulatory requirements relating to gaming
  • Fostered a high effective working relationship with all departments.

Gaming Analyst & FOH Attendant

Mingara Recreation Club
08.2007 - 05.2017
  • Bar, Gaming & Cashier service to customers
  • Clearances of poker machines
  • Data entry, balancing & reconciliation of poker machines
  • Cash flows & end of month reporting to Gaming Manager
  • Keno operations & balancing
  • Provide GREAT customer service.

Part time Office Assistant

Gosford Golf Club
05.2005 - 07.2007
  • General Filing & office procedures
  • Banking & Daily Reports
  • Payroll Processing
  • Phone & Counter Enquiries
  • Function & Meeting Co-ordination
  • Clearances of Pokers machines
  • Balancing & Reconciliation of Poker Machines.

Director/Secretary

Karinya Building Pty Ltd
01.1999 - 05.2005
  • Family Business
  • Office Duties
  • MYOB Accounting system
  • Invoicing clients
  • Ordering & Purchasing

FOH Attendant / Gaming Administration

Mingara Recreation Club
05.1997 - 12.1999
  • Gaming / Bar / Coffee Shop Attendant
  • TAB / Keno Operations
  • Clearances & General Reporting
  • Data Entry & Retrieval
  • Balancing & Reconciliation of Poker Machines
  • Functions / Events booking & Co-ordination

Education

Advanced Resuscitation -

Frogoz Training
05.2022

Diploma Leadership & Management -

Barringtons
09.2018

Gaming Management Development Course -

Aristocrat / LCA
07-2014

RSA & RCG -

Nova Skill
06.2013

Certificate IV in Hospitality -

NSW TAFE
11.2012

ClubSAFE Regulatory Environment Course -

ClubsNSW
03.2011

Gaming Analysis -

EBET
03.2009

Skills

  • Customer Service
  • Relationship Building
  • Employee Relations
  • Teamwork and Collaboration
  • Attention to Detail
  • Punctual and Reliable
  • Mentoring and Coaching
  • Decision-Making
  • Interpersonal Skills
  • Policy Administration
  • Decision-Making Capabilities
  • Delegation and Supervision
  • Cash Handling
  • Analytical Thinking

It Competencies

  • Microsoft Office – Excel, Word, Powerpoint, Outlook & Teams
  • Ebet gaming system
  • Infogensis POS system
  • Kronos Rostering

References

  • Mr Tim Ross, DeliverEASE Project Manager, Healthshare NSW, 0482 937 022
  • Mrs Justine Pymble, Supply & Distribution Manager, Central Coast Local Health, 0410 500 304
  • Mr Paul Barnett, Chief Executive Officer, Mingara Leisure Group, 0404 820 673
  • Mr John Byrne, Former Senior Technical Business Analyst, Mingara Leisure Group, 0403 021 385

Timeline

Team Leader - DeliverEASE Project

Healthshare NSW
02.2023 - Current

Gaming Lead / Relief Shift Manager

Mingara Recreation Club
04.2021 - 04.2023

Senior Gaming Administrator

Mingara Leisure Group
05.2017 - 04.2021

Gaming Analyst & FOH Attendant

Mingara Recreation Club
08.2007 - 05.2017

Part time Office Assistant

Gosford Golf Club
05.2005 - 07.2007

Director/Secretary

Karinya Building Pty Ltd
01.1999 - 05.2005

FOH Attendant / Gaming Administration

Mingara Recreation Club
05.1997 - 12.1999

Advanced Resuscitation -

Frogoz Training

Diploma Leadership & Management -

Barringtons

Gaming Management Development Course -

Aristocrat / LCA

RSA & RCG -

Nova Skill

Certificate IV in Hospitality -

NSW TAFE

ClubSAFE Regulatory Environment Course -

ClubsNSW

Gaming Analysis -

EBET

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Robyn Rogers