Robyn Romero
Summary
Dynamic Administrative Assistant with a proven track record at NSW Health, excelling in customer service and data entry. Spearheaded initiatives that reduced patient wait times and enhanced scheduling efficiency. Adept at managing office operations and fostering strong relationships, ensuring confidentiality and accuracy in all tasks. Committed to delivering exceptional support and service.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
NSW Health
10.1994 - 07.2025
- Developed and maintained comprehensive databases for tracking patient information and administrative tasks.
- Led initiatives to improve patient appointment scheduling, resulting in reduced wait times and enhanced service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Secretarial Course -
Shalvey High School
Penrith, NSW11-1979
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Appointment scheduling
- Mail handling
- Billing - Medicare
Timeline
Administrative Assistant
NSW Health
10.1994 - 07.2025
Secretarial Course -
Shalvey High School
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