Robyn Scorgie
Yass,NSW
Summary
Driven by a results-focused approach, I leveraged problem resolution and customer support skills at Woolworths Group to enhance service quality and team efficiency, significantly strengthening profits. My experience spans improving health and safety standards, employee training, and fostering high customer satisfaction, demonstrating a proven track record of achieving key performance indicators.
Enjoy being around customers.
Overview
20
20
years of professional experience
Work History
Assistant Grocery Manager
Woolworths Group
02.2021 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Front of House Team Leader
Yass Country Kitchen
10.2017 - 10.2020
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Also helped preparing meals in the kitchen.
- Cash handling
Bistro Server
RSL Club
11.2012 - 03.2016
- Participated in staff training sessions, sharing best practices with colleagues to enhance overall team performance.
- Developed strong relationships with local vendors, securing quality ingredients at competitive prices for the bistro''s menu offerings.
- Improved table turnover rates by anticipating guest needs and attending to them promptly throughout the meal experience.
- Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
- money handling
Customer Service Supervisor
Franklins Supermarket
01.2005 - 03.2012
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Boorowa Central School
Boorowa, NSW11.2002
Skills
- Problem Resolution
- Customer Support
- Health and safety
- Employee Training
- Customer Service
- Cash Handling
- Allergy awareness
- Greeting guests
- Order Taking
Timeline
Assistant Grocery Manager
Woolworths Group
02.2021 - Current
Front of House Team Leader
Yass Country Kitchen
10.2017 - 10.2020
Bistro Server
RSL Club
11.2012 - 03.2016
Customer Service Supervisor
Franklins Supermarket
01.2005 - 03.2012
High School Diploma -
Boorowa Central School
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