Robyn Smart
Varsity Lakes,Qld
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Owner Operator
HINTERLAND MOTORCYCLES
07.2018 - 11.2022
- Motorcycle Sales & Repairs, Office Manager, Accounts, General office & Accounting, Motorcycle sales, Spare parts, Customer service. All aspects of running a business including staff, payroll, taxation.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Sales Manager
JUMP ON AND STAY
03.2016 - 07.2017
- Assisted CEO in creating new booking engine from startup, Cold Calling over 2,500 properties throughout QLD, NSW & VIC to offer the new product ready for Launch, Approx 10,000km on road 2017, CRM- V Tiger, Word, Excel
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Hotel Front Desk Clerk
2ND AVENUE APARTMENTS
01.2015 - 01.2016
- Perform a variety of tasks including bookings, owner contracts, tenancy tasks, tours & tickets, Organizing cleaning staff and customer service, Relief work for staff long service, Hirum Booking system, Word, Payroll
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Hotel Front Desk Receptionist
19TH AVENUE ON THE BEACH
01.2015 - 01.2016
- Perform a variety of tasks including bookings, owner contracts, tenancy tasks, tours & tickets, Organizing cleaning staff and customer service, body corporate, Relief managing 5 weeks whilst owners ,absent. EZY Rez Booking System, Word, Excel, some MYOB
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Real Estate Sales
KATH FREEMAN REALTY
01.2009 - 01.2016
- Assisting property agent in sales of apartments in Holiday resorts in Palm Beach, Liaising with owners, sellers and buyers throughout the past ten years.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Presented purchase offers to sellers for consideration.
- Prepared and presented contracts and other legal documents to clients.
Hotel Manager
PRINCESS PALM ON THE BEACH
01.2004 - 01.2014
- Management Rights, Holiday Letting Holiday Resort, Permanent Tenants, All aspects of running a high rise, accounts, marketing, tours & tickets, Co-ordinate and organise Part and Full renovations within the complex, approx 35 apartments during the time as manager, HIRUM Booking system, Word, Excel, Tours & Tickets, some MYOB Payroll
- Managed day-to-day business operations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Business Manager
SMART BIKES & AUTOMOTIVE
01.1984 - 10.2005
- Day to Day operation of Small Business in the Motorcycle & Car Repair Industry.
- Yamaha & Honda Dealership
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Skills
- Sales Negotiation
- Operations Management
- Financial Analysis
- Human Resource Management
- Payroll Processing
- Hiring
- Staffing
- Business Planning
- Documentation and Reporting
- DOT Compliance
References
- Mr Chris Ward, 0418 699 099, chrisnward58@gmail.com
- Mrs Kath Freeman, 0418 793 437, kath@kathfreemanrealty.com.au
Timeline
Owner Operator
HINTERLAND MOTORCYCLES
07.2018 - 11.2022
Sales Manager
JUMP ON AND STAY
03.2016 - 07.2017
Hotel Front Desk Clerk
2ND AVENUE APARTMENTS
01.2015 - 01.2016
Hotel Front Desk Receptionist
19TH AVENUE ON THE BEACH
01.2015 - 01.2016
Real Estate Sales
KATH FREEMAN REALTY
01.2009 - 01.2016
Hotel Manager
PRINCESS PALM ON THE BEACH
01.2004 - 01.2014
Business Manager
SMART BIKES & AUTOMOTIVE
01.1984 - 10.2005
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