Robyn Smith
Langwarrin,VIC
Summary
To gain employment in the dermal and laser therapy industry whilst continuing to learn and enhance my knowledge of all aspects associated with Clinical Aesthetics.
I am compassionate, skilled and ambitious. I have a passion for dermal therapy and I work to prescribed standards. Focused on making continuous improvements to meet customer commitments on schedule, within budget, and to standard practices.
My years of retail history provides me with the ability to achieve positive relationships with clients, customers, colleagues and management along with the ability to sell add-on products essential for clients to achieve the best results. Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. I excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
23
23
years of professional experience
Work History
CASUAL EARLY CHILDHOOD EDUCATOR
Guardian Early Learning Centre
LANGWARRIN, VIC
03.2022 - Current
- Educate & care for babies & children, implement daily programs, routines & learning experiences & housekeeping
- Promoted effective communication between staff members by participating actively in team meetings.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
CASUAL SALES ASSISTANT
JAY JAYS
Frankston
12.2021 - 04.2022
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Ensured compliance with company policies and procedures at all times.
- Processed orders accurately and efficiently using a POS system.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Resolved customer complaints in a timely manner.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Provided excellent customer service to clients in person and over the phone.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Maintained cleanliness of the sales floor area at all times.
- Informed customers about current promotions and discounts.
- Managed cash register transactions accurately and efficiently.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Fostered relationships with customers to expand customer base and retain business.
- Built and maintained relationships with peers and upper management to drive team success.
STOCKTAKE ASSISTANT
COTTON ON GROUP
, VIC
01.2017 - 01.2019
- Scanning & counting stock levels across all brands
- Maintained positive working relationship with fellow staff and management.
CASUAL STYLIST
BARDOT JUNIOR
04.2016 - 08.2016
- Customer service & style assistance, team work, cash handling/banking, implement promotional procedures, visual merchandising, stock replenishment & housekeeping
STORE MANAGER
ANGUS & COOTE JEWELLERS
Geelong, VIC
09.2006 - 12.2010
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
SALES ASSISTANT (3IC)
GOLDMARK JEWELLERS
11.2004 - 09.2006
- Customer service & sales, team work, store opening & closing, cash handling/banking, supervision of team members, stock replenishment, loss prevention, store merchandising & housekeeping
VISUAL MERCHANDISER
HOUSE & GARDEN
10.2001 - 12.2004
- Store merchandising, window display, stock replenishment, promotional strategies, loss prevention, customer service, cash handling & housekeeping
Education
DIPLOMA OF EARLY CHILDHOOD EDUCATION & CARE -
PRACTICAL OUTCOMES
07.2024
CERTIFICATE II in RETAIL OPERATIONS -
THE GORDON INSTITUTE OF TAFE, GEELONG
01.2001
DIPLOMA OF ARTS - INTERIOR DECORATION & DESIGN
THE GORDON INSTITUTE OF TAFE, GEELONG
01.2000
Undergraduate Certificate in Laser and Dermal Thrapy Essentials - Clinical Aesthetics
Australasian College of Health And Wellness
NSWUndergraduate Certificate in Dermal Interventions - Clinical Aesthetics
Australasian College of Health And Wellness
NSWDIPLOMA OF VISUAL MERCHANDISING -
RMIT
Skills
- Excellent communication skills
- Positive friendly person
- Can work individually or as a team
- Ability to time manage & prioritize
- Responsible, mature & very reliable
- Ability to create positive relationships
- Creative
- Excellent organizational skills
- Active listener
- Client Relations
- Microdermabrasion knowledge
- Sanitation and hygiene
- Sales and Upselling
- Customer Service
- Retail experience
Hobbies and Interests
- Family
- Fashion
- Gym/Walking
- Mental Health
- Music
- Movies
- Socializing
Languages
English
Professional
Timeline
CASUAL EARLY CHILDHOOD EDUCATOR
Guardian Early Learning Centre
03.2022 - Current
CASUAL SALES ASSISTANT
JAY JAYS
12.2021 - 04.2022
STOCKTAKE ASSISTANT
COTTON ON GROUP
01.2017 - 01.2019
CASUAL STYLIST
BARDOT JUNIOR
04.2016 - 08.2016
STORE MANAGER
ANGUS & COOTE JEWELLERS
09.2006 - 12.2010
SALES ASSISTANT (3IC)
GOLDMARK JEWELLERS
11.2004 - 09.2006
VISUAL MERCHANDISER
HOUSE & GARDEN
10.2001 - 12.2004
DIPLOMA OF EARLY CHILDHOOD EDUCATION & CARE -
PRACTICAL OUTCOMES
CERTIFICATE II in RETAIL OPERATIONS -
THE GORDON INSTITUTE OF TAFE, GEELONG
DIPLOMA OF ARTS - INTERIOR DECORATION & DESIGN
THE GORDON INSTITUTE OF TAFE, GEELONG
Undergraduate Certificate in Laser and Dermal Thrapy Essentials - Clinical Aesthetics
Australasian College of Health And Wellness
Undergraduate Certificate in Dermal Interventions - Clinical Aesthetics
Australasian College of Health And Wellness
DIPLOMA OF VISUAL MERCHANDISING -
RMIT
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