Robyn Smith

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Provided knowledgeable service and support for all customer needs.
• Facilitated timely resolutions of client concerns, minimizing potential negative impacts on the business relationship.
• Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
• Accepted and processed payments, updated accounts and issued receipts.

Successfully support clients, aged and or disabled, to gain independent living skills and reach their personal goals.

Personal Care assistance

Medication Administration

Crisis intervention and problem solving

• Enhanced client well-being by providing personalized care and support in their homes.
• Cleaned clients' residences and organization's building by washing walls, scrubbing and vacuuming floors, dusting furniture and cleaning windows and mirrors.
• Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
• Promoted independence among clients through tailored assistance with daily living tasks.
• Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
• Identified social, economic, recreational, and educational services in community to meet clients' needs.
• Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
• Escorted clients to appointments, shopping and leisure activities.
• Optimized client participation in social activities by facilitating transportation arrangements as needed.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
• Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
• Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.