Robyn Woodward
Torrens,ACT
Summary
Driven with extensive experience in office administration and customer service.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Hardworking and passionate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Receptionist/Administration
Sportscare Physiotherapy
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Receptionist
Brindabella Family Practice
03.2015 - 09.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Learning Support Aid
Campbell High School
06.2013 - 02.2015
- Promoted a positive learning environment by creating strong relationships with students, fostering mutual respect and understanding.
- Assisted teachers in the implementation of lesson plans, ensuring all students received appropriate support and accommodations.
- Contributed to improved student performance on standardized tests by offering additional support during test preparation sessions.
- Participated in ongoing professional development opportunities to stay current on best practices for serving diverse student populations.
- Supervised students during non-instructional times, promoting a safe and inclusive environment for all learners.
- Boosted student confidence and self-esteem by providing regular positive feedback and encouragement.
- Supported students with learning disabilities through targeted interventions and customized instructional approaches.
- Improved overall classroom management by implementing behavioral strategies and maintaining consistent communication with parents.
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer/Client relations
Scheduling appointments
Data inputting
Office Administration
File Management
Administrative Support
Mail handling
Multi-line telephone operation
Document Management
Clerical Support
Professional Demeanor
Calendar Management
Typing Speed
Documentation And Reporting
Record preparation
Attention to Detail
Punctual and Reliable
Call Answering and Routing
Appointment Scheduling
Microsoft Office
Payment Processing
Courteous and Professional
Computer Proficiency
Billing and Invoicing
Supply Ordering
Word Processing
Office Equipment Maintenance
Timeline
Receptionist/Administration
Sportscare Physiotherapy
04.2020 - Current
Medical Receptionist
Brindabella Family Practice
03.2015 - 09.2018
Learning Support Aid
Campbell High School
06.2013 - 02.2015
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