Robyn Agent
Conder,Australia
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Reliable and honest Residential Cleaner skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
2025
2025
years of professional experience
Work History
Residential Cleaner
Self-employed
04.2023 - 02.2025
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Used time management and efficient cleaning methods to meet deadlines.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Performed small maintenance jobs at client request
- Preparation of surfaces for painting
- Painting internal and external areas
Administrative Officer
Premier Health Care Hervey Bay
- Managed files and records for care recipients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted families, visitors, care recipients and external stakeholders with enquiries.
- Liaison contact person for care recipients and families in relation to admissions and discharges.
- Tours of the Waterford Facility
- Preparing contracts, management of documentation and spread sheets as required
- Maintain current notices on the facilitates care recipient and staff notice boards.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Kitchen Hand
Premier Health Care Hervey Bay
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Ensure a pleasurable dining experience for care recipients.
- Follow individual care plan requirements.
- Follow any medical or clinical directives.
Medical Receptionist/Patient Administration
St Stephen’s Hospital Hervey Bay
01.2019 - 01.2023
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient appointments efficiently, reducing wait times significantly.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Sales Assistant
Mitre 10 - Mcdougall & Cruise
01.2017 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Responsible for duties in the Hardware Store as follows:
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisting with paint colours and mixing for customers.
- Key Cutting.
- Processing cash and card payments with accuracy.
- Balancing cash registers to ensure accurate daily reconciliations.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Adhered to WH&S policies for cleanliness and maintenance of the store.
Store Team Member
Coles Supermarket
01.2016 - 01.2017
- Responsible for duties in the Bakery as follows:
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Mark down monitoring
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents or injuries.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
Residential Cleaner
19th Avenue on the Beach
01.1998 - 01.2002
- Cleaning of 1, 2 and 3 bedroom apartments in resort facility.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
Education
Business Administration Certificate III -
Gold Coast Tafe College
Administration Procedures - undefined
Metropolitan Business College
Canberra, ACTSkills
- Excellent interpersonal skills
- Relationship building
- Customer service
- Time management
- Meticulous cleaning standards
- Customer and client relations
- Office management
- Records management
Timeline
Residential Cleaner
Self-employed
04.2023 - 02.2025
Medical Receptionist/Patient Administration
St Stephen’s Hospital Hervey Bay
01.2019 - 01.2023
Sales Assistant
Mitre 10 - Mcdougall & Cruise
01.2017 - 01.2018
Store Team Member
Coles Supermarket
01.2016 - 01.2017
Residential Cleaner
19th Avenue on the Beach
01.1998 - 01.2002
Administration Procedures - undefined
Metropolitan Business College
Administrative Officer
Premier Health Care Hervey Bay
Kitchen Hand
Premier Health Care Hervey Bay
Business Administration Certificate III -
Gold Coast Tafe College
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