Robyne Jansen

• Managed key client accounts, ensuring timely delivery and service quality.
• Developed and implemented customized shipping solutions for major accounts.
• Collaborated with cross-functional teams to resolve customer inquiries efficiently.
• Analyzed account performance metrics to identify opportunities for improvement.
• Coordinated with operations team to streamline shipment processes and reduce delays.
• Addressed and resolved escalated customer issues in a timely manner, contributing to high levels of customer satisfaction among major accounts.
• Increased account retention by building strong relationships with major clients and addressing their concerns promptly.

Assist as required

• Managed key client accounts, ensuring timely delivery and service quality.
• Developed and implemented customized shipping solutions for major accounts.
• Collaborated with cross-functional teams to resolve customer inquiries efficiently.
• Analyzed account performance metrics to identify opportunities for improvement.
• Coordinated with operations team to streamline shipment processes and reduce delays.
• Addressed and resolved escalated customer issues in a timely manner, contributing to high levels of customer satisfaction among major accounts.
• Increased account retention by building strong relationships with major clients and addressing their concerns promptly.

• Managed agent onboarding processes and documentation for improved operational efficiency.
• Coordinated communication between agents and internal teams to ensure seamless support.
• Monitored agent performance metrics, identifying trends and areas for enhancement.
• Assisted in the development of training materials for new agents to improve knowledge retention.
• Supported implementation of software tools for tracking agent activities and performance outcomes.
• Contributed to agent success through proactive communication and problem-solving skills.
• Supported agents with various administrative tasks, allowing them to focus on meeting client needs.
• Coordinated schedules and appointments for agents, optimizing time management and productivity.
• Delivered exceptional customer service by addressing client concerns professionally and promptly.
• Streamlined office processes for increased efficiency and productivity.
• Informed clients of policies and procedures.
• Collaborated with team members to resolve complex issues, promoting a positive work environment.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Organized and updated databases, records and other information resources.
• Created organized filing system to manage department documents.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Negotiated and executed contracts on behalf of department.

• MelbourneCoordinated daily operations to ensure efficient service delivery and optimal resource utilization.
• Managed communication between departments to enhance workflow and minimize delays.
• Developed and maintained tracking systems for project timelines and deliverables.
• Assisted in the implementation of process improvements, increasing operational efficiency.
• Coordinated logistics operations, ensuring timely delivery and optimal service quality.
• Managed communication between departments to streamline processes and enhance collaboration.
• Assisted in developing operational procedures to improve efficiency and reduce errors.
• Collaborated with external vendors to optimize supply chain efficiency and service delivery.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.