Robynne Brown
Port Pirie,SA
Summary
Results-driven professional specializing in customer service and early childhood education. Developed innovative training programs to enhance employee skills and managed customer inquiries effectively. Created engaging lesson plans and utilized CRM software for classroom management, fostering growth and positive outcomes.
Overview
1
1
Certification
10
10
years of post-secondary education
42
42
years of professional experience
Work History
Customer Service Administrator
Town & Country Solar
Mallala, SA
06.2021 - Current
- Managed customer inquiries across multiple channels, achieving timely resolution and enhancing customer satisfaction.
- Processed customer orders via CRM software, ensuring accuracy and completeness of records to support efficient order fulfillment.
- Coordinated scheduling for solar consultations and installations, optimizing appointment flow and customer experience.
- Managed cash transactions securely
Family Day Care Educator
Self employed
Risdon Park, SA
12.2017 - 05.2021
- Developed engaging lesson plans for diverse age groups and learning styles.
- Organized daily activities to promote social, emotional, and cognitive development.
- Maintained a safe and clean environment for children during all activities.
- Scheduling bookings
- Invoicing and receipting
Human Resources Manager
McDonald’s
Port Pirie, SA
06.2006 - 09.2016
- Managed recruitment processes for diverse positions across multiple restaurant locations.
- Developed training programs to enhance employee skills and service quality.
- Implemented employee engagement initiatives to improve workplace culture.
- Customer service, order taking and money handling
Sales assistant, merchandising officer
Kmart
Port Pirie, SA
12.1984 - 05.2006
- Organized merchandise displays to enhance customer shopping experience.
- Assisted customers with product inquiries and selections.
- Processed transactions efficiently at the cash register.
- Answering phones
Education
Certificate 3 - Early Childhood Education And Care
Tafe
Port Pirie, SA 09.2016 - 09.2026
Skills
- Customer service
- Telephone and email management
- Cash management
- Inventory procurement
- Lesson planning
- Classroom management
- Child development
- Early childhood education
Certification
- Current driver’s license
- Current Responsible Service of Alcohol certificate
- First aid training
- Fire safety trained
- Voluntary treasurer for a sports club over a 4 year period
- Volunteered as a children’s sports coach
- Volunteered in a club in the canteen and behind the bar
Accomplishments
- Life member of our local hockey club
Affiliations
- Reading
- Hockey
- Baking
- Gardening
- Pets
References
References available upon request.
Timeline
Customer Service Administrator
Town & Country Solar
06.2021 - Current
Family Day Care Educator
Self employed
12.2017 - 05.2021
Certificate 3 - Early Childhood Education And Care
Tafe
09.2016 - 09.2026
Human Resources Manager
McDonald’s
06.2006 - 09.2016
Sales assistant, merchandising officer
Kmart
12.1984 - 05.2006