Summary
Overview
Work History
Skills
Certification
Education
Hobbies and Interests
Timeline
Generic

Rocco Furfaro

Kemps Creek,NSW

Summary

I’m a dedicated and friendly team member with over 4 years of experience in customer service, starting my career at 14 and a half. My first job was working at Kemps Creek Mitre 10, where I took on roles as both a cashier and a yardsman, learning the ins and outs of customer interaction, cash handling, and helping customers find exactly what they needed. Currently, I’m working as a waiter at Grano, where I’ve developed strong communication and multitasking skills while ensuring every customer has a great experience. I’m known for my positive attitude, strong work ethic, and my ability to stay calm under pressure. I’m excited to continue learning and contributing to a team that values hard work and great customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Grano
07.2022 - Current
  • Quickly reset, cleaned up and organised tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional behaviour under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Hardware Sales Associate

Mitre 10
05.2020 - 11.2022
  • Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
  • Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
  • Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
  • Provided excellent customer service by addressing concerns promptly and professionally.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Skills

  • Order taking
  • Cleanliness / Hygiene
  • High volume dining
  • Food safety and allergy awareness
  • Alcoholic beverage service
  • Customer service
  • Time management
  • Positive and lively attitude

Certification

  • NSW P2 Driver's License


Liquor & Gaming NSW

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RCG)

Education

Clancy Catholic College, West Hoxton, NSW

Graduated: 10/2024

Higher School Certificate: ATAR 86.95

Hobbies and Interests

  • Music
  • Playing an Instrument (Drumkit)
  • Interest in Formula 1

Timeline

Restaurant Waiter

Grano
07.2022 - Current

Hardware Sales Associate

Mitre 10
05.2020 - 11.2022

Similar Profiles

CREATE PROFILE
Rocco Furfaro