Rocco Misra
North Sydney,New South Wales
Summary
Energetic professional with engaging personality and service-driven background. Trained in operations management and leads by example. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 15 years of experience in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Guzman Y Gomez
09.2022 - Current
- Determined causes of poor performance evaluations and discrepancies in weekly reports.
- Worked with diverse group of employees to correct compliance issues to satisfaction of involved parties resulting in dismissal of termination proceedings.
- Worked to improve levels of cleanliness, organization and storage.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Manager
Guzman Y Gomez
01.2015 - 06.2020
- Made daily bank deposits.
- Reduced waste and equipment damage through proper training.
- Researched reporting history to identify root cause for discrepancies.
- Completed weekly inventories of food and supplies.
- Interviewed, trained, and supervised employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
Crust Gourmet Pizza Bar
10.2014 - 01.2016
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Diploma - Hospitality Administration And Management
TAFE
Meadowbank06.2018
Skills
- Supervision and training
- Performance improvements
- Conversational Spanish
- Computer skills
- Health and safety compliance
- Staff Management
- Schedule Coordination
- Recruitment
- Menu Development
- Adaptable
- Customer Engagement
Timeline
Restaurant Manager
Guzman Y Gomez
09.2022 - Current
Assistant Manager
Guzman Y Gomez
01.2015 - 06.2020
Supervisor
Crust Gourmet Pizza Bar
10.2014 - 01.2016
Diploma - Hospitality Administration And Management
TAFE
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