ROCHEL ARCHEDERA

• Provide friendly and professional customer service within a fast-paced café environment, ensuring guests receive efficient and attentive service.
• Prepare and assemble a variety of made-to-order bagels, breakfast and lunch items, following established recipes, presentation standards and customer dietary requests.
• Assist with the preparation and service of salads, grain bowls, pastries and grab-and-go products, ensuring freshness and appropriate presentation.
• Support coffee operations, including assisting with the espresso machine, coffee preparation, milk texturing techniques and beverage presentation.
• Work across multiple service stations according to operational requirements, including bagel, juicer/smoothie, pastry, coffee-support and customer-service areas.
• Complete food preparation and mise en place requirements in preparation for daily service and peak trading periods.

• Supported kitchen operations by preparing and plating dishes for breakfast, lunch, and dinner services.
• Maintained 100% compliance with food safety and hygiene standards.
• Collaborated with chefs to ensure timely service and high-quality presentation.
• (192 Hrs.)

• Operations Coordination - Able to oversee day-to-day field activities, coordinate teams, and ensure smooth execution of site operations.
• Problem Solving On-Site - Quick to assess and resolve issues on the ground, supporting both field workers and office management.
• Adaptability & Time Management - Capable of managing shifting priorities and working efficiently across different locations and environments.

• Delivered professional food and beverage service to hotel guests, restaurant customers and function attendees while maintaining high standards of hospitality and customer care.
• Assisted with the preparation, set-up and operation of the hotel's function hall for events of up to approximately 200 guests, including weddings, birthdays, corporate functions, seminars and other private events.
• Assisted with restaurant operations, including welcoming guests, taking and communicating orders, serving meals and beverages, clearing tables and resetting dining areas.
• Assisted with buffet preparation and replenishment, ensuring food presentation and service areas remained organised throughout functions.
• Improved efficiency by coordinating with kitchen staff on order timing and special requests.

Worked as a Food & Beverage Attendant within a busy hotel and resort environment, delivering professional food and beverage service to local and international guests across restaurant, dining and hotel service operations.

• Provided professional and attentive food and beverage service to hotel guests, restaurant customers and visitors.
• Welcomed guests warmly, assisted with seating arrangements and provided menus while maintaining professional hospitality standards.
• Served breakfast, lunch and dinner while maintaining appropriate service sequence, presentation and table-service standards.
• Assisted with à la carte, casual dining and high-volume restaurant service, maintaining efficiency during busy periods.

• Assisted with merchandising and maintaining professional, organised and attractive product displays where required.
• Handled customer concerns professionally and worked toward practical solutions while protecting positive customer relationships.
• Collaborated with management and other team members to achieve business and customer-service objectives.
• Developed strong knowledge of the company's products and remained informed about new products, promotions and changes in customer demand.
• Demonstrated strong communication, negotiation, persuasion and relationship-building skills in daily customer interactions.

Key Skills:

• Assisted with breakfast, buffet and à la carte service, depending on operational requirements.
• Cleared, cleaned and reset dining tables efficiently to maintain smooth restaurant operations.
• Assisted with functions and special events, including venue preparation, table arrangements, guest service and post-event clearing.
• Responded professionally to guest concerns and requests and referred more complex matters to supervisors or management.
• Maintained cleanliness and organisation across reception, restaurant and service areas.
• Followed established food safety, hygiene, sanitation and workplace safety procedures.

Key Skills:
Front Office Operations • Reception • Guest Relations • Food & Beverage Service • Hotel Operations • Restaurant Service • Check-In & Check-Out Support • Reservations Assistance • Telephone Etiquette • Customer Service • Buffet & À La Carte Service • Function Support • Interdepartmental Coordination • Food Safety & Hygiene • Complaint Handling • Teamwork