ROCHELLE ACKLAND
Blackwood
Summary
Ambitious and results oriented professional with over 9 years of experience in a multinational retail environment. Expertise in operational management and team leadership, with a proven track record of enhancing efficiencies, optimise financial performance, and elevating customer service standards. Strong ability to thrive in dynamic settings while driving success across store operations. Committed to fostering a collaborative team culture that prioritises excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Store Manager
Liquorland
05.2025 - Current
- Lead daily store operations, ensuring high standards of customer service, presentation, and compliance with company policies.
- Manage budgets, sales targets, and inventory levels to optimise profitability and operational efficiency.
- Recruit, train, and mentor staff to build a motivated and high-performing team.
- Implement effective merchandising and promotional strategies to increase sales and customer engagement.
- Ensure compliance with all liquor licensing, safety, and operational regulations.
- Analyse sales data and performance metrics to identify opportunities for improvement and growth.
Retail Manager
Star Pharmacy
12.2024 - 05.2025
- Assisted in the preparation and dispensing of prescriptions, ensuring accuracy and safety in medication handling.
- Worked with pharmacists to counsel customers on prescription usage/dosage.
- Maintained inventory records and ensured proper stocking of pharmaceutical products.
- Supported the Pharmacy Manager in daily administrative tasks, including payroll, scheduling, and staff training.
- Managed invoices and accounts.
- Led daily operations, ensuring compliance with regulatory standards and company policies.
Assistant Store Manager
Jt Surf
08.2024 - 12.2024
- Assist the store manager in daily operations, ensuring smooth workflow and adherence to company policies.
- Oversee and ensure the store maintains high standards of cleanliness, organization, and visual merchandising.
- Handle customer transactions, returns, and exchanges using POS systems.
- Assist in meeting and exceeding sales targets and KPIs.
- Ensure accurate inventory control by tracking product flow and minimising stock discrepancies.
- Supervise and motivate the sales team, ensuring efficient performance and positive customer interactions.
- Assist in training new employees on sales techniques, product knowledge, and store policies.
Grocery Manager
Woolworths Supermarket
04.2024 - 07.2024
- Increased customer satisfaction by implementing efficient store operations and maintaining a well organised, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favourable pricing and timely deliveries of products.
- Implemented loss prevention strategies to minimise theft occurrences and improve overall profitability.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
Assistant Store Manager
Woolworths
05.2022 - 10.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
Fresh Manager/Bakery/Meat
Woolworths Supermarket
11.2016 - 04.2024
- Implemented new processes aimed at reducing waste within the department, including more accurate ordering procedures and better utilisation of storage space for perishable items.
- Streamlined ordering processes, reducing waste and improving overall freshness of products available to customers.
- Conducted regular performance reviews for department staff members, offering constructive feedback aimed at promoting growth within the organisation.
- Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
Education
Wirreanda High School
Morphett Vale, SASkills
- Health and safety compliance
- Strategic merchandising planning
- Customer service
- Multitasking and organisation
- Customer relations
- Store operations
Accomplishments
- Facilitated a Women in leadership short course ,mentoring 10 women over a 6 week period.
- Within 6 month period made a profit of $1million within my department for Fulham Gardens Woolworths.
- Nominated for Fresh manager of the year for SANTWA in 2022
Timeline
Store Manager
Liquorland
05.2025 - Current
Retail Manager
Star Pharmacy
12.2024 - 05.2025
Assistant Store Manager
Jt Surf
08.2024 - 12.2024
Grocery Manager
Woolworths Supermarket
04.2024 - 07.2024
Assistant Store Manager
Woolworths
05.2022 - 10.2022
Fresh Manager/Bakery/Meat
Woolworths Supermarket
11.2016 - 04.2024
Wirreanda High School