Rochelle Allott
Overview
6
6
years of professional experience
Work History
Program Support Officer
Services Australia
06.2022 - Current
- Deliverer exceptional customer support by promptly addressing concerns and providing insightful solutions.
- Strengthen relationships with internal partners through open dialogue, negotiation, and collaborative efforts on joint projects.
- Boost stakeholder engagement with consistent communication and timely progress reports.
- Maintain database systems to track and analyze operational data.
- Generate reports detailing findings and recommendations.
- Conducted regular reviews of operations and identify areas for improvement.
- Enhance communication within the team through regular meetings, detailed updates, and collaborative work sessions.
- Maintain accurate records of all project-related information, improving documentation practices within the team.
- Coordinate cross-functional teams to facilitate seamless collaboration and efficient problem solving.
- Manage a high-volume business inbox, ensuring prompt responses, organising emails for workflow efficiency, prioritising urgent messages, and facilitating communication by forwarding emails to appropriate team members and maintaining records.
Program Support Manager
Services Australia
05.2023 - 08.2023
- Collaborated with stakeholders to identify and implement process improvements, leading to increased productivity and cost savings.
- Promoted a culture of continuous improvement within the organization by encouraging feedback from peers at all levels.
- Facilitated meetings with internal stakeholders, ensuring alignment on project objectives and deliverables.
- Improved communication channels between departments, fostering a positive work environment conducive to high performance results.
- Coordinated training programs for staff, enhancing their skills and contributing to overall organizational growth.
- Managed high-volume business inbox, ensuring prompt responses, organising emails for workflow efficiency, prioritising urgent messages, and facilitating communication by forwarding emails to appropriate team members and maintaining records.
- Prepared detailed reports for senior leadership on project progress, challenges encountered, and proposed solutions.
- Implemented comprehensive tracking systems to monitor program progress, ensuring the achievement of key milestones and objectives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Officer
Services Australia
11.2017 - 06.2022
- Collated and organised exit applications for individuals requesting to leave the Cashless Debit Card Program.
- Conducted interviews with customers from diverse backgrounds to understand their specific challenges within the program.
- Prepared and wrote delegate reports with meticulously analysed data to support informed decision-making by senior executives.
- Evaluated financial documents, including income statements, expenses, and budgets, for comprehensive review processes.
- Provided technical peer support and constructive feedback to promote a supportive work environment.
- Managed the program hotline efficiently, addressing inquiries promptly for satisfactory resolutions.
- Handled program appeals, wellbeing, and referrals effectively to enhance program efficiency.
- Conducted assessments of vulnerable customers, accurately documenting records, and tailoring support to their needs.
- Established effective communication with stakeholders to ensure program alignment.
- Engaged in diligent research to inform decision-making for the benefit of Cashless Debit Card participants.
- Fully trained and highly proficient within Families payments.
Skills
- Teamwork and Collaboration
- Maintain and foster stakeholder relationships
- Analytical Thinking
- Data Analysis
- Process Analysis
- Time Management
- Flexible and Adaptable
- Organizational Skills
- Friendly, Positive Attitude
- Problem-Solving
Referee
Current Line Manager: Taylor Cora
Email: Taylor.Cora@servicesaustralia.gov.au
Contact number: 0497 387 719
Timeline
Program Support Manager
Services Australia
05.2023 - 08.2023
Program Support Officer
Services Australia
06.2022 - Current
Customer Service Officer
Services Australia
11.2017 - 06.2022
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