Rochelle Callaghan
Success,WA
Summary
Highly skilled and versatile professional with diverse experience in Operations, Scheduling and People Management within the aviation industry. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Recognised for outstanding performance internally as the recipient of a Senior Leadership Award 2018 and externally nominated for Female Aviation Leader of the Year Award 2024.
Overview
14
14
years of professional experience
Work History
Flight Operations Manager
CHC Helicopters
08.2022 - Current
- Oversee the recruitment and onboarding process for pilots, ensuring a seamless integration into the new team environment.
- Evaluate vendor contracts for cost-effectiveness and quality assurance, renegotiating terms as necessary for maximum value delivery.
- Develop highly effective and productive relationships with the Pilot group, the Flight Operations team, key stakeholders whether they are internal (at a global, regional and in country level and particularly with the regional management team and employees) and externally (regulators, customers and suppliers).
- Manage 120+ pilots and monitor the remuneration changes for transfers, upgrades and departures.
- ·Participate and influence pilot EA negotiations, provide operational context and advice.
- Monitored department budgets, identifying areas for potential cost savings without compromising service quality or safety standards.
Regional Operations Control Centre Manager
CHC Helicopters
06.2019 - 08.2022
- Manage the day to day operations of the Operational Centre, including deployment of crew, maintenance support for unserviceable aircraft situations, travel and accommodation
- Collaborate with the functional heads and operations team to ensure the maintenance of service quality to support contracts in both O&G and EMS/SAR
- Provide after hours support to the bases for all crewing needs
- Deliver effective cost control of the pilot, aircrew and engineer groups through effective planning, scheduling and administration in line with current and future requirements
- Provide effective and engaging leadership to the Operations Centre team as well as Base Management teams
- Provide support to the Commercial department and Contract Managers for any operational issues
- Manage third party vendor contracts and relationships for travel and training purposes
- Monitor budget expenditure and plan accordingly
- Authorise expenditure items for Operations budget.
Flight Operations Analyst
CHC Helicopters
10.2018 - 06.2019
- Management of crew headcount supply and demand
- Point of contact/support for pilots and technical crew
- Assist with union negations as required
- Project lead on new equipment and implementation
- Interact daily with the local short term planner(s) and travel staff to ensure all short and immediate term crew scheduling operates effectively and in line with regulatory compliance, customer conformance and cost minimisation
- Provide regular communication pertinent to the Pilot and Aircrew groups
- Maintain oversight on crew rosters, flight/duty limitations and training currencies
- Generate client reports to demonstrate that assigned Pilots meet contractual requirements
- Monitors the Pilot & Technical groups relevant to the Terms and Conditions of their employment including expense claims.
Immediate Term Planner
CHC Helicopters
02.2014 - 10.2018
- Maintenance of short/immediate term rosters
- Processing and responding to leave applications
- Project coordinator for the iSAR implementation and upgrades
- Use of scheduling systems iSAR and AIMS
- Scheduling of third party training courses
- Processing crew travel via the online booking tool Concur (AMEX) and Serko (ATPI)
- Liaise with departments/managers for roster requirements
- Processing crew expense claims using the company system, Workday
- Processing crew timesheets and allowances
- Communicate scheduling assignments to crew members and ensure that any questions or concerns are handled in a timely manner.
Resource Planner
Virgin Australia Regional Airlines
02.2014 - 09.2014
- Plan and programming of initial training, ground schools and upgrade training
- Prepare and plan roster pre-assignments including, but not limited to, training, leave, nonoperational duties and other requests
- Liaise with departments/managers on requirements for the roster period
- Use of scheduling system GENEVA for all rostering purposes
- Ensure all crew are recent and appropriately qualified for the duties rostered, and training is completed by due date
- Optimise rosters to ensure a balance of bid satisfaction, fairness, productivity targets, cost control, fatigue management and operational robustness
- Manually manipulate rosters and training to ensure full roster coverage, as required
- Compile and complete monthly checks list.
Resource Scheduler
CHC Helicopters
09.2011 - 02.2014
- Creating and maintaining schedules for 300+ employees
- Short/long term planning and problem solving
- Communication with external clients
- Maintain strong communication with crew members
- Liaising between departments Flight Standard/HR/Payroll
- Use of scheduling systems; GOS and AIMS
- Creation and maintenances of scheduling and tracking spreadsheets
- Maintaining the intranet with up to date information for crew members
- Processing and responding to leave applications
- Process crew travel and amendments with external provides such as CWT and AMEX
- Consult with other Short-term, Long-term and Training Planners when identifying crew shortages or training slot conflicts and resolve rapidly with practical solutions
- Communicate scheduling assignments to crew members and ensure that any questions or concerns are handled in a timely manner.
Area Manager
Swan Services
05.2011 - 09.2011
- Directed and monitored the cleaning staff in their duties
- Plan and deliver schedules to employees
- Training and inducting new employees
- Perform cleaning inspections to large commercial sites
- Managing various sites and cleaners
- Organising and maintaining staff rosters and shifts
- Performing and rectifying OHS Audits on cleaner’s store rooms
- Meeting and attending to the clients requests.
Administrative Coordinator
Swan Services
05.2010 - 05.2011
- Completing PA duties for the State and Area Manager
- Diary management (arranging client and/or staff meetings)
- Organising accommodation and travel arrangements
- Greeting and inducting new employees
- Responding to emails queries and complaints in a timely fashion
- Preparing and organising training documents (tool box talks)
- Preparation and organising invoices and send to Head Office
- Completing incident reports and notices.
Education
01.2018
01.2013
01.2012
01.2006
Skills
- Ability to work as a team player in a rapidly evolving and dynamic environment
- Excellent customer service, interpersonal, and organizational skills
- Analytical thinker, highly detailed and task-oriented
- Ability to effectively deal with problems requiring solutions in a timely manner
- Ability to work under pressure to meet tight deadlines
- Excellent computer skills with working knowledge of MS Excel, Word and PowerPoint
References
Available upon request.
Timeline
Flight Operations Manager
CHC Helicopters
08.2022 - Current
Regional Operations Control Centre Manager
CHC Helicopters
06.2019 - 08.2022
Flight Operations Analyst
CHC Helicopters
10.2018 - 06.2019
Immediate Term Planner
CHC Helicopters
02.2014 - 10.2018
Resource Planner
Virgin Australia Regional Airlines
02.2014 - 09.2014
Resource Scheduler
CHC Helicopters
09.2011 - 02.2014
Area Manager
Swan Services
05.2011 - 09.2011
Administrative Coordinator
Swan Services
05.2010 - 05.2011
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