Rochelle Cardenas
Wollert
Summary
Results-oriented Telecommunications Acceptance & Quality Manager with over 10 years of experience in quality assurance, network reliability, and systems integration. Proven track record in managing end-to-end acceptance processes, leading QA/QC initiatives, and driving continuous improvement strategies in fast-paced telecom settings. Expertise in fostering cross-functional collaboration, creating technical documentation, and ensuring adherence to industry standards and carrier specifications such as Optus, TPG, Telstra, and NBN.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Acceptance Manager
Task National Pty Ltd
09.2018 - Current
- Managed acceptance and quality assurance (QA) processes across multiple telecommunications projects, ensuring compliance with technical standards, timely delivery, and high-quality outcomes through rigorous testing and validation protocols.
- Manage defect resolution, NCRs, and compliance documentation.
- Performed root cause analysis to identify operational inefficiencies and implemented continuous improvement strategies to enhance process performance, reduce errors, and drive long-term efficiency gains.
- Coordinated with cross-functional project teams and key clients, including Ericsson, SSMC and Nokia, to ensure adherence to governance frameworks and regulatory compliance standards throughout project lifecycles.
- Conducted training sessions and toolbox talks for both field personnel and office staff, aimed at enhancing team performance, improving operational efficiency, and promoting best practices across all project phases.
- Managed HOP submissions and reviews, revisits, and QA-rectifications scheduling through Skyturst for a diverse team of onshore and offshore resources, consistently ensuring deadlines were met ahead of schedule and project milestones were proactively achieved.
- Prepared management reports and assess new Tier1 HSEQ-related bulletins for potential commercial impact to the organisation.
- Key contributor to the Work in Progress (WIP) Committee, actively involved in managing financial operations, including payment processing, commercial reconciliation, and project closeout activities. Played a vital role in ensuring timely resolution of outstanding financial matters and maintaining accurate documentation for audit and compliance purposes.
Systems Engineer – Support
Symstream Technology Pty Ltd
02.2012 - 02.2013
- Authored modem testing procedures and technical documentation.
- Provided remote support and Linux network configuration for global clients.
- Managed modem inventory, firmware programming, and UAM for Souran platform.
- Supported administrative functions including procurement and logistics.
Technical Specialist (Origin Transition Team)
Telstra Corporation Ltd
08.2011 - 12.2011
- Monitored network performance using eHealth and SolarWinds.
- Managed IP registers and created availability reports.
- Supported infrastructure deployment and special projects.
Network Administrator
Origin Energy
05.2011 - 07.2011
- Assisted in network monitoring and help desk support.
IP Backbone Network Security & Sys-Ad Engineer
Smart Communications, Inc.
03.2009 - 01.2011
- Led nationwide deployment and maintenance of Cisco routers/switches.
- Managed firewall systems, DDoS mitigation, and AAA integration.
- Developed automation scripts and administered NMS servers.
- Led the IP Backbone Security and Systems Admin Team (Nov 2010 – Jan 2011).
Education
Bachelor in Science - Electronics and Communications Engineering
University of Santo Tomas
01.2008
Skills
- Telecommunications Quality & Acceptance/Compliance Management
- Knowledge of HSEQ standards in the telecom sector
- Hands-on experience with Optus MNIS and TPG platforms
- Experienced in QHSE compliance tools
- Expertise in Handover Pack requirements and processes for RAN upgrades and site developments
- Documentation & Process Development
- Team Leadership & Training
- Administrative & Inventory Management
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development and management
- Task delegation
- Goal setting
- Comprehensive documentation skills
- Relationship building
- Strategic planning
Certification
- Registered Electronics Engineer, Philippines (Reg. No. 42546)
- Former Cisco Certified Network Associate (CCNA)
Timeline
Acceptance Manager
Task National Pty Ltd
09.2018 - Current
Systems Engineer – Support
Symstream Technology Pty Ltd
02.2012 - 02.2013
Technical Specialist (Origin Transition Team)
Telstra Corporation Ltd
08.2011 - 12.2011
Network Administrator
Origin Energy
05.2011 - 07.2011
IP Backbone Network Security & Sys-Ad Engineer
Smart Communications, Inc.
03.2009 - 01.2011
Bachelor in Science - Electronics and Communications Engineering
University of Santo Tomas
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