Summary
Overview
Work History
Skills
Timeline
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Rochelle Cooke

Raymond Terrace,NSW

Summary

Caring, empathetic and invested Support Worker with a positive attitude who is focused on improving participants lives through high-quality support while helping them to integrate into community and live more robust lives.

Overview

16
16
years of professional experience

Work History

Support Worker

Quality Care Support Services
Raymond Terrace, NSW
04.2023 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Customer Service Officer

Greater Bank
Raymond Terrace, NSW
01.2008 - 01.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.

Skills

  • Emotional Support
  • Daily Living Support
  • Life Skills Development
  • Clean Driving Record
  • Professional boundaries
  • Confidentiality and privacy
  • Adaptability and flexibility
  • Active listening
  • Empathy and understanding
  • Daily Living Assistance

Timeline

Support Worker

Quality Care Support Services
04.2023 - Current

Customer Service Officer

Greater Bank
01.2008 - 01.2013
Rochelle Cooke