Rochelle Cooke
Raymond Terrace,NSW
Summary
Caring, empathetic and invested Support Worker with a positive attitude who is focused on improving participants lives through high-quality support while helping them to integrate into community and live more robust lives.
Overview
16
16
years of professional experience
Work History
Support Worker
Quality Care Support Services
04.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Customer Service Officer
Greater Bank
01.2008 - 01.2013
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Skills
- Emotional Support
- Daily Living Support
- Life Skills Development
- Clean Driving Record
- Professional boundaries
- Confidentiality and privacy
- Adaptability and flexibility
- Active listening
- Empathy and understanding
- Daily Living Assistance
Timeline
Support Worker
Quality Care Support Services
04.2023 - Current
Customer Service Officer
Greater Bank
01.2008 - 01.2013
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