Summary
Overview
Work History
Education
Skills
Certification
Software
PROFESSIONAL REFEREES
Timeline
Generic

Rochelle Horrobin

Mackay,QLD

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact Agency success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Manager

Queensland Corrective Services
05.2021 - Current
  • · Direct oversight of offender management, risk management/mitigation strategies, reintegration and rehabilitation of clients under the supervision of Mackay Community Corrections.
  • · Daily utilisation of reporting services to monitor trends in offender numbers under the supervision of Mackay Community Corrections.
  • · Working collaboratively with senior management within Northern Region to support operational matters throughout the Region.
  • · Assessing workload pressures against establishment pressures and juggling priorities wherever possible.
  • · Communicating effectively in order to gain an understanding of operational needs from each District Office in the Region and where I could best support their individual and specific needs.
  • · Providing consistency across the Northern Region with regards to operational needs, including incident reporting, Electronic Monitoring considerations, Child Safety requests, APB’s and CE Amendments.
  • · Supporting the team of Supervisors across the region with their professional development and encouraging them with regards to confidence in supervision of staff and operational decision making.
  • · Having the ability to adapt to change quickly and effectively and having effective decision-making skills.
  • · Maintaining a professional presence in the Community, attending stakeholder meetings, to support our branding and reputation within Mackay region.
  • · Making myself available to provide support to staff across the entire region including debriefing of critical incidents, operational decision-making discussions and just providing general support.
  • · Supporting my Regional Manager and providing accurate and timely information upon request, especially during Operational Performance Review.
  • · Being a voice for the needs of particular District Offices and having an understanding of the pressure points of each District Office within Northern Region.
  • · Providing HR and finance assistance to the region when required or a need has been identified, for example, when another DM is unavailable and being compliant with HR delegations.
  • · Assisting with Regional recruitment, being on the panel for a Supervisor position, Practice Leader position and the Chair for a Case Manager position. Having a clear understanding of the strengths these people need to posses to have “right fit” for particular offices and positions.
  • · Providing overarching District Manager support when others in the region were unavailable.
  • · Completion of Risk Registers and Business Continuity Plan for Mt Isa and Mackay, in consultation with the Mt Isa Supervisors and Mackay DM.
  • · Providing ongoing support for DM’s in region, being available for debriefing of difficult staffing discussions.
  • · Managing leave requirements and staffing rosters.
  • · Manage client and staffing complaints/grievances in a fair and compassionate manner.
  • · Liaison with external agencies to provide interventions for clients. Arranging rosters and demand from clients, to fit office requirements.
  • · Monitoring of office facilities and facilitation of any necessary maintenance required for the safe functioning of the office and staff.
  • · Identification of training/professional development needs, and approval of training and professional development of staff.
  • · Making sure all DEA’s are up to date and that I had knowledge of the professional development needs and career aspirations of each of my staff members.
  • · Addressing negative behaviours immediately and improving staff morale and positive office culture.
  • · Supporting, supervising and leading staff, to develop professionally via mentoring, coaching, and providing constructive performance feedback.

Practice Leader

Queensland Corrective Services
02.2021 - 05.2021
  • · Being a champion of change.
  • · Working collaboratively with senior management within Northern Region and Community Corrections Academy to support change.
  • · Provide high standard of practice support including, but not limited to role modeling, support, coaching and training.
  • · Understanding underpinning knowledge of evidence-based practice and how that fits with Strategic direction, the QPSR and Corrections 2030.
  • · Maintain visibility over contemporary research and evidence-based practice and share that with staff within my region.
  • · Support the onboarding of new staff.
  • · Create an environment of trust, support and excellence in professionalism.
  • · Identification of developmental needs within the region.
  • · Support staff to maximize their own professional potential and push themselves to be the best officers they can be.

Supervisor

Queensland Corrective Services
09.2017 - 02.2021
  • · Supporting, supervising and leading staff, to develop professionally via mentoring, coaching, and providing constructive performance feedback.
  • · Assisting the District Manager in regards to recruitment, forward office planning and leave planning.
  • · Providing supervision to a regional reporting centre, consisting of 4 staff, 2 of which are new to the agency.
  • · Role out of the Probation Support Officer role in the Cannonvale reporting centre.
  • · Identification of any training or development needs of staff and planning for the facilitation of that training to be undertaken.
  • · Encouraging and supporting staff with the implementation of the Alternative Action framework and the identification of staff who can assist, by remaining positive throughout the change process.
  • · Shared development of the roles of the two fulltime supervisor positions within the Mackay office.
  • · Balancing part time and fulltime staff members in regards to workload, including staff and management.
  • · Attending external agency meetings on behalf of the Agency and management. Acting professionally and providing input for the greater outcome of the office/Agency.
  • · Mediation between staff members with scope for moving forward.
  • · Regular communication and discussion with stakeholders.
  • · Development of relationships with key external stakeholders.
  • · Ability to trust my team of staff and their professional discretion without micromanaging their work, thus being contusive to their own professional growth.
  • · Identification of high-risk situations for both for staff and community safety and the ability to effectively report on such risk to the District Manager/Regional Manager and Boards.
  • · Use of Yammer and social media to promote the Department, our achievements as an Agency and the achievements of the Mackay Probation and Parole office and staff.
  • · Supporting the District Manager professionally, with an understanding of their need for professional growth as well.
  • · Remaining positive and excited about the direction of the Department, leading and encouraging staff to do the same.
  • · Ability to work under pressure in a highly demanding work environment.
  • · Have a clear understanding of Northern Regions direction, in terms of Contributing to community safety, Belief in meaningful change and a Collegial workplace.
  • · Continued maintenance of staffing rosters, allocation registers and schedules, including the introduction of supervisor managed bank time balances and leave.
  • · Verification and quality assurance of written documentation that is to be provided to external and internal agencies.
  • · Undertaking LAF meetings and DEA meetings with staff as necessary, ensuring that I remain positive and motivational to my staff.
  • · Dealing with a diverse staff cohort, client cohort and stakeholder cohort, managing to remain flexible in service delivery, whilst striving for excellence in staff, rehabilitative change in client behaviour and strengthened stakeholder relationships.
  • · Utilisation of reporting services to audit caseloads and manage staff need for development where necessary.
  • · Leadership through knowledge of my team, their strengths and areas of identified development and fostering a positive working environment, where laughter and fun never goes astray.

Senior Case Manager

Queensland Corrective Services
06.2003 - 09.2017
  • · Supervision of clients on community based orders, in accordance with Legislation and Operational Practice Guidelines.
  • · Undertake interviews with a client cohort that was diverse in terms of risk and need, cultural background and personal goals.
  • · Supervise high-risk and harm clients as well as sex offenders and high need clients.
  • · Undertaking assessment documentation, including Risk of Reoffending (ORA), Immediate risk Analysis (IRA), Benchmark Assessments (BA), and Static ‘99 assessments.
  • · Conducting urinalysis and drug testing and identification of risk as a result of such.
  • · Identification of immediate risk to community safety or harm to clients and the ability to mitigate that risk.
  • · Ability to work under pressure in a highly demanding and stressful environment.
  • · Working professionally with stakeholders, including police, Courts, not for profit community agencies, Child Safety, Youth Justice, Disabilities Queensland, NDIS, and many more.
  • · Utilisation of reporting services to monitor my caseload.
  • · Remain compliant to the Code of Conduct, Workplace Ethics, Privacy and Confidentiality agreements.
  • · Ensure timely and accurate records and reports to Courts, Boards and other Agencies wherever necessary.
  • · Court advisory and a thorough knowledge of Legislation.
  • · Ability to remain flexible and move with change, not only in an office, or region, but also as an employee of the Department.

Education

Bachelor of Social Science - Human Services

Queensland University of Technology

Skills

  • Conflict Management
  • Interpersonal Communication
  • Performance Oversight
  • Team Development
  • Change Management
  • Relationship Building

Certification

  • Online Academy training sessions including but not limited to; Working with difficult people, Diversity Awareness: Culturally and Linguistically diverse, Diversity Awareness: LFBTIQ+, Evidence- based case Management, Offender Management Framework (Leadership), Domestic and Family Violence: Managers and Supervisors, and Team Culture.
  • Managing Difficult Conversations
  • End 2 End Case Management training – Train the Trainer
  • Michelle Lock – Leading through times of change program
  • Masterclasses
  • People Matters program
  • Supervisor training
  • Hudson training – Coaching and Mentoring
  • Hudson training – Leading through change
  • Strategic Planning Workshop – 10 year plan
  • Alternative Action Workshop
  • GPS Installation and Removal
  • MATE – Empowering Communities Preventing Violence
  • Good Lives Model – 2 day Training
  • Urinalysis and Breath Testing
  • Dynamic Supervision of Sexual Offenders (Static, Stable and Acute) Training
  • Mental Health First Aid Certificate
  • Intelligence Training – 3 day Training
  • MAYBO training
  • Next Generation Case Management
  • First Aid

Software

Microsoft Word, Excel, Teams, PowerPoint & Outlook Power BI IOMS and Reporting Services Buddi System

PROFESSIONAL REFEREES

Ms Sally-Anne Gray (Current Line Manager) Superintendent

Northern Region, Community Corrections

Queensland Corrective Services

Phone:0419 538 658

Email: SALLY-ANNE.GRAY@corrections.qld.gov.au


Mrs Cherrine Jocumsen (Previous Line Manager) Public Service Representative Parole Board Queensland

Queensland Corrective Services

Phone: 0436 323 598

Email: Cherrine.jocumsen@corrections.qld.gov.au

Timeline

District Manager

Queensland Corrective Services
05.2021 - Current

Practice Leader

Queensland Corrective Services
02.2021 - 05.2021

Supervisor

Queensland Corrective Services
09.2017 - 02.2021

Senior Case Manager

Queensland Corrective Services
06.2003 - 09.2017

Bachelor of Social Science - Human Services

Queensland University of Technology

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Rochelle Horrobin