ROCHELLE JONES
Belmont
Summary
An experienced administrative assistant, having two years clinical coordinator and high-volume retail experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Pipemakers
06.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked for all team members.
- Data entry of all Purchase Orders
(approx. 30-40 each day) - Accounts receivable (credits/returns)
- Daily invoicing of delivered stock
and providing relevant proof of delivery
documents. - Logistics planning of semi-trailers to
regional mine/construction sites
across W.A & S.A. - Stock control/maintenance for S.A
- Handling low level customer complaints.
Clinical Coordinator
Specsavers Optometrists
04.2021 - 02.2023
- HICAPS/Medicare Billing
- Coordinating a high patient volume clinic of combined Optometry and Audiology
- Liaising with external suppliers and outside labs
- Welcoming and greeting patients into clinic
- Addressing customer concerns and/or resolving complaints
- Stock control (medical supplies)
- Filing/creation of invoices
- Management of patient database
Electoral Officer
WA Electoral Committee
01.2021 - 02.2021
- Collected necessary information from voters to determine correct voting location and ballot.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
Senior Retail Assistant
QBD Books
08.2018 - 04.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Greenwood Secondary College
11.2019
Skills
- Personable Customer Service and Patient Care
- High Organisational Skills
- Strong attention to Detail
- Excellent Communication
- Adaptability
- Problem Solving
- Multitasking
- Team Player
- Able to Work Autonomously
- Organization and Time Management
Accomplishments
- Specsavers Level 2 Optical Assistant
- Specsavers WA Rising Star Award 2021
- Highest K.P.I in WA (Oct-Dec 2019)
Certification
- WACE 2019
- Certificate II in Hospitality 2019 RSA Certificate 2020
Additional Information
References available upon request.
Timeline
Office Administrator
Pipemakers
06.2023 - 11.2024
Clinical Coordinator
Specsavers Optometrists
04.2021 - 02.2023
Electoral Officer
WA Electoral Committee
01.2021 - 02.2021
Senior Retail Assistant
QBD Books
08.2018 - 04.2021
Greenwood Secondary College