Summary
Overview
Work History
Skills
References
Timeline
Generic

ROCHELLE KEOGH

Summary

Having successfully operated and managed a business from a young age, I know what it takes to step up and take full ownership of my role. In this I have learned to make my workplace fun whilst still maintaining an effective and professional environment. I have a deep enjoyment of learning new skills and am a quick and eager learner. I naturally gravitate towards customer care and managerial roles and perform well when I can take responsibility and ownership of my environment. I look forward to the opportunity to grow and develop long term, in a company I am passionate about and be an integral part of their success.

Overview

14
14
years of professional experience

Work History

Client Services Manager

Smartcomm
09.2024 - Current
  • Onboarding new clients.
  • Building client relationships by following up, assessing their needs and resolving problems.
  • Organising and conducting onsite tours
  • Visiting clients to discuss upcoming projects, contracts, issues & client service concerns.
  • Resolving escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
  • Managing multiple detailed jobs and coordinating between departments/suppliers, to ensure release of job successfully.
  • Overseeing team members to ensure jobs are completed in a timely and professional manner, and to client satisfaction.
  • Developing new employees and on-going performance assessment of current employees.
  • Coordinating schedule for the clients services team, production & IT
  • Coordinating team availability and contingency plans to ensure seamless flow of work.


Account Manager

Smartcomm
07.2023 - 09.2024
  • Managing a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increasing client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintaining high client retention rate by providing exceptional customer service and anticipating client needs.
  • Resolving escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Establishing clear communication channels between clients and internal teams, ensuring seamless project execution.


Sales Support

Scorpio Screens & Blinds
10.2022 - 03.2023
  • Creating detailed orders for customers
  • Using multiple sales systems to investigate, track and resolve customer issues.
  • Completing daily follow ups for customer orders.
  • Maintaining communication between reps and customers.
  • Processing payments
  • Following up with customers on outstanding invoices.


Administration and Retail Manager

Totally Workwear
06.2019 - 10.2022
  • Providing a high level of professional customer service
  • Creating or improving procedures for multiple departments to streamline orders, maximize productivity and minimize financial loss.
  • Coordinating rosters, training, and staff management for multiple stores with fellow mangers.
  • Mediating conflict between staff members or departments and finding the most beneficial outcome.
  • Developing comprehensive product knowledge and industry awareness.
  • Adapting quickly to new program's and procedures.
  • Creating and improving relationships with large clients.
  • Maintaining close communication with a high volume of clients.
  • Processing and completing complex orders.
  • Processing and accepting invoices from suppliers.
  • Training and managing staff members
  • Mentoring individual team members and assisting in their professional development.
  • Coordinating with multiple departments and suppliers to provide a consistent and hassle free experience for the client.
  • Controlling store inventory and reviewing cash handling and operations reports.
  • Tracking budgets and targets for sales reps., whilst assisting their clients with any questions or concerns.

Retail Sales Assistant

Sussans
09.2017 - 06.2019
  • Analyzing and understanding budgets and store targets
  • Managing and VM for Sleepwear department
  • Implementing merchandise directives
  • At times managing staff and structuring rosters
  • Effectively high standards of communication with all staff and training of casuals
  • Stockroom management
  • Exceptional customer service skills
  • Understanding staff motivation and encouraging them as individuals and as a team to achieve targets.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sub-Contractor

Australia Post
01.2011 - 07.2017
  • Maintaining clear communication with upper management, clients and sub-contractors when coordinating contracts/jobs
  • Reaching out to Contractors and building rapport to gain long term clientele.
  • Resolving conflicts or issues with customers and sub-contractors.
  • Maintaining a high level of communication with all depot managers, to keep all our sub-contractors within Contract guidelines.
  • Providing and managing sub-contractors for multiple clients, across the Gold Coast.
  • Successful training of new sub-contractors members
  • Managing and maintaining all administrative and finance/payroll duties.

Skills

  • Self Motivated and Pro-active
  • Highly Structured and Disciplined
  • Diligent
  • Quick Learner
  • Natural Problem Solver
  • Strong Communication Skills
  • Able to Prioritize Tasks Effectively

References

Provided upon request.

Timeline

Client Services Manager

Smartcomm
09.2024 - Current

Account Manager

Smartcomm
07.2023 - 09.2024

Sales Support

Scorpio Screens & Blinds
10.2022 - 03.2023

Administration and Retail Manager

Totally Workwear
06.2019 - 10.2022

Retail Sales Assistant

Sussans
09.2017 - 06.2019

Sub-Contractor

Australia Post
01.2011 - 07.2017

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ROCHELLE KEOGH