Troy Simpson
Bahrs Scrub,QLD
Summary
An experienced business professional with demonstrated sales expertise, strategic planning, problem-solving, and team-building abilities. Successful at bringing in and training staff to manage customer and business needs. Able to exceed the customer’s expectations and build a loyal clientele. Motivational, diplomatic, and respectful of people from diverse backgrounds.
Overview
35
35
years of professional experience
Work History
Retail Store Manager
Footmotion Flagship Store
09.2023 - 12.2023
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Retail Store Owner/Manager
Multiple Store Sportsco Franchisee
07.1997 - 07.2023
- Analysed financial statements and trends to manage cash flow and make business decisions
- Prepared and lodged Quarterly Business Activity Statements
- Mentored and trained Managers to oversee day-to-day operations, design strategies, set goals for growth, maintain budgets, and optimize expenses
- Implemented Sportsco Franchise systems and gave insightful and practical feedback to help refine the system
- Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Established favourable relationships with suppliers and customers, and developed marketing and sales strategies
- Managed operations budgeting, accounts payable, accounts receivable, and payroll
- Set pricing structures according to market analytics and emerging trends
- Established an easy virtual merchandising system to appeal to and inspire customers in addition to guiding them through the store
- Trained staff on sales techniques and customer service procedures
- Prepared staff work rosters and assigned team members to specific duties
- Implemented a successful business plan to increase revenue and improve KPI’s
- Monitored progress by establishing Monthly plans, budgets and measuring results
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Appraised inventory levels frequently, ordering new merchandise to keep quantities well-stocked and maintain good stock rollover.
Communications Electronics Technician
Dept of Defence
06.1990 - 01.1997
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for Air Traffic Control
- Reviewed service manuals and schematics while troubleshooting to determine the root cause of malfunctioning units
- Evaluated and evaluated Navigational Aids using measurement and diagnostic devices to adjust, test, and repair equipment
- Assessed circuitry and electronic components according to engineering instructions, technical manuals, or knowledge of electronics
- Maintained system logs or manuals to document testing or operation of equipment.
Business Development Executive
Reali
01.2024 - Current
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professionalism.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Cold called potential customers via telephone, email, and in-person inquiries.
- Cold called potential customers via telephone, email, and in-person
Education
Associate Diploma of Electronics -
Dept of Defence
01.1991
HSC -
Redeemer Lutheran College
Rochedale, QLD11.1989
Skills
- New Business Development
- Sales Tracking
- Employee Motivation
- Customer service
- Communication skills
- Microsoft Excel
- Customer Relationship Management
- Business Analysis
- Adaptability
- Lead prospecting
- Prospect targeting
- Marketing strategy
- Relationship Building
- Pipeline Development
Accomplishments
- National Franchisee of the Year on several occasions with Multiple Franchises
- Outstanding Sales Improvements over many Years
- Retailer of the year
- Australian Ironman Triathlon Championships Finisher Top 50 in the Age Group
References
Martin
Hobbies and Interests
- Gym
- Cycling
- Camping
- Fishing
- Spending time with family
Timeline
Business Development Executive
Reali
01.2024 - Current
Retail Store Manager
Footmotion Flagship Store
09.2023 - 12.2023
Retail Store Owner/Manager
Multiple Store Sportsco Franchisee
07.1997 - 07.2023
Communications Electronics Technician
Dept of Defence
06.1990 - 01.1997
Associate Diploma of Electronics -
Dept of Defence
HSC -
Redeemer Lutheran College
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