Summary
Overview
Work History
Education
Skills
Certification
Industry Award winner over the years.
Languages
Timeline
Generic

Rochelle Marr

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Professional stylist with strong background in delivering high-quality hair care services. Adept at cutting, colouring, and styling hair to meet diverse client needs. Known for fostering team collaboration and consistently achieving outstanding results. Versatile and dependable, with keen ability to adapt to changing demands and maintain high standards.

Results-focused Master Stylist of 20 years and Manager dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Master Stylist

Avaia Hair
08.2024 - Current
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Established positive working relationships with peers and management through clear communication and teamwork initiatives.
  • Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
  • Reviewed social media, websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
  • Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
  • Educated customers on products to maximize benefits.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Answered phone calls and emails to schedule client appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Master colourist technician.

Master Stylist and Salon Manager

Hair at Henderson
01.2020 - 07.2024
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Increased salon revenue by promoting and selling various hair care products, treatments, and services.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
  • Delivered expert colour treatments using professional judgment to achieve desired outcomes while maintaining hair health.
  • Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
  • Organized sales area and work station to showcase products and boost sales.
  • Used social media platforms to promote salon and services.
  • Utilized latest techniques in balayage, ombre, highlights and colour correction.
  • Increased revenue through effective customer service and inventory management.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Master Stylist and Technical Manager

Visage Hair
10.2012 - 12.2016
  • Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
  • Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
  • Delivered expert colour treatments using professional judgment to achieve desired outcomes while maintaining hair health.
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Collaborated with other stylists to create unique looks for special events and fashion shows.
  • Partnered with experienced trainers to provide mentorship and guidance, enhancing the overall learning experience for apprentices.
  • Managed scheduling and logistics for apprentice training sessions, ensuring optimal use of resources and facilities.
  • Developed customized training programs tailored to individual apprentice needs, ensuring successful skill development.
  • Modified existing training materials to better suit the diverse learning styles and needs of various apprentices.
  • Established a positive learning environment by fostering open communication and mutual respect among apprentices and trainers.
  • Implemented interactive teaching techniques that actively engaged apprentices in their own learning process.
  • Monitored apprentice performance, providing consistent feedback and support to help them achieve their goals.
  • Enhanced apprentice learning by incorporating hands-on training and real-world scenarios into lesson plans.
  • Organized presentation information for apprentices and staff training sessions and delivered to large groups.
  • Collaborated with department leaders to ensure alignment between training content and company goals.
  • Educated staff on new products and techniques coming into the salon with all ranges of brands we stocked.

Education

Fully Qualified Hairdresser - Hairdressing

Servilles Hair Academy
Auckland, New Zealand
11-2007

Napier Girls High School
Napier, New Zealand.
01-2006

Skills

  • Strong Leader
  • Organizational proficiency
  • Reliable and punctual
  • Excellent customer service
  • Adaptable to trends
  • Motivated self-starter
  • Continuing education commitment
  • Fashion industry awareness
  • Efficient time management
  • Exceptional client communication
  • Effective team leadership
  • Quick learner
  • Relationship building and management
  • Detail-orientated
  • Training and development

Certification

  • Certified Hairdresser

Industry Award winner over the years.

NZ Regional Compitions 2010, 2012 and 2013 - 1st place and 2nd place in Cutting, Styling and Hairups.

Cerfifed Redken Haircolourist.

Patrick Cameron Long Hair finalist 2015 - NZ Nationwide.

Languages

English
Native or Bilingual

Timeline

Master Stylist

Avaia Hair
08.2024 - Current

Master Stylist and Salon Manager

Hair at Henderson
01.2020 - 07.2024

Master Stylist and Technical Manager

Visage Hair
10.2012 - 12.2016

Fully Qualified Hairdresser - Hairdressing

Servilles Hair Academy

Napier Girls High School

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Rochelle Marr